DOJ-Accredited Citizenship Applications Specialist

Illinois Network of Charter Schools; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Short Term Disability

Long Term Disability

403b retirement saving plan

Job summary

The Instituto del Progresso Latino in Chicago seeks an Accredited Application Specialist in Training to assist with USCIS citizenship applications (N-400) and related forms, provide client support, and help prepare weekly reports. During training you will schedule appointments, manage calendars, operate USCIS online tools and Law Logix, and support workshops while ensuring compliance with program policies.

This entry‑level role emphasizes strong customer service, bilingual English/Spanish

Qualifications

• Some college credits, and/or foreign equivalent, Bachelor’s degree preferred
• Obtain DOJ accreditation
• At least one year previous experience in a citizenship, legal, or nonprofit setting
• Bilingual English and Spanish, preferred
• Excellent oral and written communications skills
• Ability to maintain a high sense of confidentiality
• Able to work with a wide variety of people
• Exceptional organization and time management skills
• Ability to maintain composure under pressure
• Dependable and punctual
• Advanced skills with Microsoft Office, Word, Excel, PowerPoint, and the Internet
• Ability to use applications such as Zoom, Teams, Facebook Live, and other Video Chat applications
• Ability to use electronic software to fill out forms (USCIS online, or Law Logix)

Responsibilities

• Helps fill out diverse USCIS citizenship applications under supervision
• Provides information to legal permanent residents one-on-one
• Studies USCIS guidelines to determine eligibility
• Maintains data in IDPL databases and files paper documents
• Assist during citizenship workshops and related steps
• Adheres to guidelines and best practices in processing applications
• Participates in training on immigration policies and regulations
• Works collaboratively with IDPL staff, clients, and supervisors

Skills

Bilingual English/Spanish

Excellent communication

Confidentiality

Customer service

Data entry

Organizational skills

Time management

Team player

Office software

Education

Bachelor’s degree or some college credits

Tools

Microsoft Office

Zoom/Video Chat

USCIS online / Law Logix

Job description

The Instituto del Progresso Latino in Chicago seeks an Accredited Application Specialist in Training to assist with USCIS citizenship applications (N-400) and related forms, provide client support, and help prepare weekly reports. During training you will schedule appointments, manage calendars, operate USCIS online tools and Law Logix, and support workshops while ensuring compliance with program policies.

This entry‑level role emphasizes strong customer service, bilingual English/Spanish