DoD‑Cleared Field Services Engineer | On‑Site Tech

Saabusa; Quantico (VA); Presencial; USD 86.000 - 108.000; Jornada completa

Descripción de la vacante

Saab, Inc. is seeking an experienced Field Services Engineer to join our team in Quantico, VA. The role provides on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems to ensure operational quality.

You will instruct customers on system operation, support field projects, and act as a liaison for technical matters while traveling up to 25% annually. A DoD Secret Clearance is preferred, with binding requirements for U.S.

Formación

• High School Diploma or equivalent with 2+ years of experience in a related field.
• Must hold or have previously held a U.S. DoD Secret Clearance, with preference for candidates who currently hold an active clearance.
• Strong technical knowledge of hardware, software, and networking systems.
• Excellent problem-solving and communication skills.

Responsabilidades

• Work effectively as part of a collaborative team, as well as independently.
• Perform on-site installation and maintenance of complex equipment and systems.
• Diagnose, troubleshoot, service, and repair equipment as needed.
• Verify and approve the operational quality of system equipment.
• Instruct customers on system operation and maintenance.
• Serve as a company liaison with customers on administrative and technical matters for assigned projects.
• Interpret customer needs and determine whether problem resolution falls to sales personnel, customer support representatives, or engineers.
• Provide field support across all relevant areas, including system hardware and software, PCs, Live Virtual Constructive (LVC) integration, and networking/wireless networking.
• Apply learned techniques and contribute to analysis and investigation to solve problems, exercising judgment within defined procedures.
• Build productive internal and external working relationships to resolve mutual problems by collaborating on procedures or transactions.
• Focus on providing standard professional advice and creating initial reports and analyses for review by experienced team professionals.
• Design and implement solutions to a variety of challenges, with an emphasis on scalability, repeatability, and long-term sustainability.
• Deliver consistent, high-quality customer support.
• Travel domestically up to 25% annually.

Conocimientos

Problem solving

Communication

Technical knowledge

Educación

High School Diploma or equivalent

Descripción del empleo

Saab, Inc. is seeking an experienced Field Services Engineer to join our team in Quantico, VA. The role provides on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems to ensure operational quality.

You will instruct customers on system operation, support field projects, and act as a liaison for technical matters while traveling up to 25% annually. A DoD Secret Clearance is preferred, with binding requirements for U.S.