DocuSign Analyst (1463)

Amicis Global; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Amicis Global is seeking a DocuSign Analyst to support the Enterprise Business Systems team with day-to-day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. The role acts as a liaison between business users, IT, and external partners to keep the CLM platform stable and continuously improved.

The position involves analyzing CLM workflows, maintaining templates and rules, and delivering end-user training.

Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or a related field.
• DocuSign CLM Administrator or DocuSign CLM Specialist certification preferred.
• CSPO and ITIL Foundation certifications are desirable.

Responsibilities

• Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root cause analysis, and resolution.
• Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
• Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
• Develop and deliver end user training for DocuSign CLM, including training materials and job aids.
• Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams.
• Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
• Support release management, regression testing, and validation of CLM updates or new functionality.
• Monitor platform health, performance, integrations, and data quality; elevate risks or issues proactively.
• Collaborate with cross functional teams to align CLM processes with enterprise standards.
• Document processes, SOPs, training materials, and knowledge articles to support adoption and continuity.
• Contribute to continuous improvement across the EPMO Enterprise Business Systems portfolio.

Skills

Contract Lifecycle Management

DocuSign CLM

DocuSign eSignature

Workflow automation

Documentation & training

Analytical thinking

Communication

Project coordination

Education

Bachelor's degree in Information Systems/Business/CS or related field

DocuSign CLM Administrator/Specialist certification

CSPO

ITIL Foundation

Tools

DocuSign CLM

DocuSign eSignature

Workflow automation platforms

Document generation tools

Integration frameworks

Job description

Position Title: DocuSign Analyst
Experience Level 1 (1-5 years)
Work Location: 123 Main Street White Plains, NY 10601
Duration of Assignment: 12 month(s)

Work Schedule

• Monday through Friday. 7.5-hour workday with .5-hour unpaid lunch. Paid for actual time worked; there are no paid vacation or sick days. During NYPA and Canals holidays, the business is closed, and no work is permitted. NYPA requires a hybrid schedule of a minimum of 3 days on-site, up to including fully on-site depending on department requirements.

Project Overview:

• The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day to day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved.

Job Functions & Responsibilities:

• Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root cause analysis, and resolution.
• Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
• Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
• Develop and deliver comprehensive end user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.
• Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams as needed.
• Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
• Support release management, regression testing, and validation of CLM updates or new functionality.
• Monitor platform health, performance, integrations, and data quality; elevate risks or systemic issues proactively.
• Collaborate with cross functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards.
• Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity.
• Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio.

Skills:

• Strong experience with Contract Lifecycle Management (CLM) platforms.
• Experience with DocuSign CLM strongly preferred.
• Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.
• Ability to analyze complex business processes and translate them into system requirements and configuration.
• Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
• Experience supporting enterprise systems, including troubleshooting, testing, and change control.
• Excellent communication skills and ability to work collaboratively across technical and non technical teams.
• Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast paced environment.

Education & Certifications:

• Bachelor's degree in Information Systems, Business, Computer Science, or a related field required. DocuSign CLM Administrator or DocuSign CLM Specialist certification (preferred if available).
• Certified Scrum Product Owner (CSPO), ITIL Foundation (preferred if available).
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