Documentation Specialist

HFF; San Diego (CA); Remote; USD 83,000 - 120,000; Full time

Benefits offered by this job

Remote-first flexibility

Parental leave

Tools and courses stipend

Job summary

HFF is seeking a Documentation Specialist in San Diego to turn chaos into clear, actionable backlog and own a slice of our mission end to end. You will work in a remote-first environment with supportive colleagues.

Bring at least 3 years of documentation experience, a collaborative mindset, strong delegation and leadership, and curiosity about customer needs. We offer parental leave and a tools stipend to support your growth.

Qualifications

• 3 years of experience in documentation or related field.
• Strong teamwork and communication.
• Curiosity about what customers do and why.
• Growth mindset and openness to feedback.

Responsibilities

• Convert chaos into a backlog that is actionable.
• Streamline routine tasks using Relationship Building.
• Follow safety protocols and best practices.
• Own one slice of HFF's mission end to end.
• Read customer needs in San Diego and respond.
• Show tradeoffs clearly so decisions can be weighed.
• Identify patterns in feedback from San Diego customers.
• Maintain CA operations while rebuilding components.

Skills

Team player

Delegation

Leadership

Growth mindset

Curiosity

Job description

Bring your 3 years of experience to a Documentation Specialist role that rewards initiative and fresh thinking. The reward structure favors doers: $83,000 - $120,000 upfront, real general ownership, and a HFF team pulling the same direction.

Key Responsibilities

• Convert Relationship Building chaos into a backlog someone can actually work
• Use Relationship Building to streamline routine tasks and free up capacity
• Follow safety protocols and best practices at all times
• Own one slice of HFF's general mission end to end
• Read between the lines of what San Diego customers actually need
• Make general tradeoffs visible so HFF can weigh them
• Spot the San Diego pattern in feedback before it becomes a complaint
• Keep the CA engine running while you rebuild parts of it

What You'll Bring

• A team player who lifts up colleagues and shares credit
• Solid Delegation grounding, plus Leadership you can pick up on the fly
• Real curiosity about why HFF customers do what they do
• A growth mindset and openness to constructive feedback

HFF turned a frustration with general into a proudly-nerdy business that now serves customers far beyond CA. We keep the full-time workload sustainable so your best Communication work isn't your last gasp.

• remote-first flexibility
• parental leave
• stipend for the tools and courses you need.

This opening is current to the minute and openly recruiting today.