Documentation & Process Improvement Lead

Citadel; Pomona (CA); On-site; USD 64,000 - 91,000; Full time

Job summary

Citadel in Pomona, CA is seeking a Documentation Specialist to own processes that shape outcomes. You’ll refine procedures, collaborate across teams, and ensure clarity and consistency in every deliverable.

You will present ideas to stakeholders, grow your portfolio, and help scale our documentation standards. The role offers flexible hours and a supportive, high-performing Pomona team.

Qualifications

• Empathy in feedback and giving constructive critique.
• Portfolio demonstrates work and impact beyond resume text.
• Maintains high standards of quality and consistency in output.
• Confidently presenting ideas to stakeholders at various levels.
• History of leaving processes better than found through documentation improvements.

Responsibilities

• Contribute to process improvements that boost efficiency and reduce waste.
• Collaborate with cross-functional teams across Citadel to hit shared goals.
• Read a Strategic Planning system you didn't build and improve it anyway.
• Push back, respectfully, when a Problem Solving shortcut will cost us later.
• Identify gaps in current procedures and recommend workable fixes.
• Deliver hardworking results that align with broader business objectives.
• Catch the Leadership regression a tired reviewer would miss.
• Bring 1 of general instinct to problems the playbook misses.

Skills

Empathy in feedback

Portfolio demonstration

Quality and consistency

Stakeholder presentation

Process improvement

Job description

Citadel in Pomona, CA is seeking a Documentation Specialist to own processes that shape outcomes. You’ll refine procedures, collaborate across teams, and ensure clarity and consistency in every deliverable.

You will present ideas to stakeholders, grow your portfolio, and help scale our documentation standards. The role offers flexible hours and a supportive, high-performing Pomona team.