Document Specialist I

Farmers Insurance; Caledonia (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Medical

Dental

Vision

HSA/FSA

Life Insurance

Paid Time Off

Tuition Assistance

Paid Parental Leave

Bonus Opportunity

Job summary

Farmers Insurance in Michigan seeks a document imaging clerk to process inbound mail for up to 25 business units. The role involves scanning, indexing, and handling confidential documents in a hybrid work setting with 3 in-office days and up to 2 remote days for nearby locations.

The ideal candidate will have a high school diploma, strong technical aptitude, and excellent keyboarding/10-key skills, plus detail orientation and analytic ability. Safety and compliance are emphasized.

Qualifications

• High school diploma or equivalent.
• Less than one year related work experience preferred.
• Strong technical aptitude.
• Strong keyboarding (at least 35 wpm) and 10-key skills.
• Demonstrated analytical skills.
• Strong attention to detail and critical thinking.
• Flexibility to work in a fast paced, dynamic environment.
• Proficient in English written and verbal communication skills.
• Demonstrates excellent judgment and decision making skills.

Responsibilities

• Executes all duties related to the full life cycle of documents (entry, evaluation, assignment, exit).
• Distributes documents using location codes, PO boxes and business units.
• Sorts and prepares mail for scanning; removes staples and clips.
• Stamps and places patch pages appropriately.
• Operates high speed scanners and transfers documents to digital format.
• Performs indexing by identifying attributes like policy or agency numbers.
• Identifies and destroys confidential documents per shredding procedures.
• Meets production standards as set by leadership to maintain quality.
• Performs additional duties as assigned.

Skills

Typing 35 wpm

10-key skills

Analytical skills

Attention to detail

Problem solving

English communication

Judgment and decision making

Education

High school diploma

Tools

Imaging software

High speed scanner

Job description

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

Workplace: On-site ( )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Continuously performs various activities such as mail preparation, sorting, scanning and basic indexing relating to the document imaging process for inbound mail supporting up to 25 business units.

Location and Hours

• This is a 1st Shift opportunity onsite in our Caledonia, MI DS&L Location.
• Shift Hours: Monday - Friday from 8:30 am to 5:00 pm.

Essential Job Functions

• Executes all relevant duties and general knowledge related to the full life cycle of a document such as the entry, evaluation, assignment and exit procedures.
• Applies basic knowledge of corporate location codes, PO boxes and business units to efficiently distribute documents.
• Continuously sorts and separates mail, and prepares documents for scanning by removing fasteners such as staples, paper clips, rubber bands, etc.
• Conducts proper stamping and appropriate placement of patch pages.
• Consistently operates a high speed scanner and works with imaging software to transfer paper documents to digital for electronic transfer.
• Conducts basic indexing responsibilities by identifying and keying index attributes such as policy and/or agency numbers in order to properly identify document owners.
• Appropriately identifies, sorts and purges confidential documents to carefully destroy through facility shredding system.
• Consistently achieves production standards set by the leadership team in order to attain Company production quality standards.
• Performs other duties as assigned.

Experience Requirements

• Less than one year related work experience preferred.

Education Requirements

• High school diploma or equivalent required.

Special Skill Requirement

• Possesses strong technical aptitude.
• Strong keyboarding (at least 35 wpm) and 10-key skills.
• Demonstrated analytical skills.
• Strong attention to detail and critical thinking.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrated problem solving skills.
• Proficient in English written and verbal communication skills.
• Demonstrates excellent judgment and decision making skills.

Physical Environment

Ability to perform sedentary work along with bending, reaching, walking, standing, lifting, and carrying up to 40 lbs. Repetitive use of arms and hands to prepare mail, scan documents, and enter data. Working around machines that generate heat and paper dust (Scanners, Letter Openers, etc.).

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• CA Only: $16.90 - $25.81
• CO & ME: $15.10 - $24.17
• HI/IL/MN/VT Only: $15.00 - $24.17
• MA Only: $15.72 - $25.81
• o MD & VA: $15.00 - $24.17
• DC/NJ/NY/OH Only: $16.00 - $25.81
• Albany County, NY/Cleveland, OH: $15.72 - $23.06
• WA Only: $17.13 - $27.46
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - MI - Caledonia, US - MI - Grand Rapids

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: [e-mail]