Document Specialist - CMN Collections

Gentell, Inc.; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in wound care is seeking a team member to manage physicians' orders for durable medical equipment. This role involves customer service, relationship building with medical staff, and ensuring timely collection of necessary documentation. Ideal candidates will possess strong communication and organizational skills, and be driven to succeed in a team environment.

Qualifications

• Strong organization skills and attention to details.
• Excellent verbal and written communication skills.

Responsibilities

• Track and collect Certificates of Medical Necessity (CMNs).
• Develop efficiencies in departmental processes.
• Collect signatures on physicians' orders.

Skills

Communication

Customer Service

Organization

Attention to Detail

Work Ethic

Tools

Microsoft Office

Adobe Acrobat

Job description

Description

Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.

Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.

We are seeking a team member to collect signatures on physicians’ orders for durable medical equipment provided to long term care residents. This position is responsible for handling physicians’ orders for designated doctors, medical offices and/or nursing homes. This position is responsible for creating and maintaining strong relationships with physicians, nursing home staff, and Gentell field representatives; therefore, customer service skills are a must.

Requirements

Responsibilities:

• Track and collect Certificates of Medical Necessity (CMNs) (80% of the time).
• Develop efficiencies in departmental processes to maximize timely return of physicians’ orders.
• Responsible for special handling of designated accounts.
• Responsible for collecting signatures on physicians' orders in the assigned territory
• Perform other duties as assigned.

Preferred Knowledge, Skills, and Abilities:

• Excellent verbal and written communication and customer service skills.
• Persistent and results oriented.
• Driven to win, both working independently and as a part of the team.
• Strong organization skills and attention to details.
• Strong work ethic.
• Ability to follow through to resolve outstanding issues.
• Ability to work with a sense of urgency and a high level of responsiveness.
• Ability to maintain confidentiality and exercise extreme discretion.
• Proficiency in using Microsoft Office and Adobe Acrobat.