Document Specialist - CMN Collections

Shelby American, Inc.; Morrisville (Bucks County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to improving the quality of life for patients. In this role, you'll be pivotal in ensuring timely collection of physicians' orders for durable medical equipment, fostering strong relationships with healthcare professionals. With a focus on customer service and operational efficiency, you'll thrive in a dynamic environment that values your contributions. This position offers a chance to make a real difference in the healthcare sector, supported by a company that prioritizes career advancement and employee development.

Qualifications

• Strong communication skills are essential for building relationships with medical professionals.
• Proficiency in Microsoft Office and Adobe Acrobat is required.

Responsibilities

• Collect signatures on physicians' orders for durable medical equipment.
• Track and collect Certificates of Medical Necessity (CMNs).
• Develop efficiencies in departmental processes.

Skills

Verbal Communication

Written Communication

Customer Service

Organization Skills

Attention to Detail

Microsoft Office

Adobe Acrobat

Job description

Description

Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.

Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.

We are seeking a team member to collect signatures on physicians’ orders for durable medical equipment provided to long term care residents. This position is responsible for handling physicians’ orders for designated doctors, medical offices and/or nursing homes. This position is responsible for creating and maintaining strong relationships with physicians, nursing home staff, and Gentell field representatives; therefore, customer service skills are a must.

Requirements

Responsibilities:

• Track and collect Certificates of Medical Necessity (CMNs) (80% of the time).
• Develop efficiencies in departmental processes to maximize timely return of physicians’ orders.
• Responsible for special handling of designated accounts.
• Responsible for collecting signatures on physicians' orders in the assigned territory
• Perform other duties as assigned.

Preferred Knowledge, Skills, and Abilities:

• Excellent verbal and written communication and customer service skills.
• Persistent and results oriented.
• Driven to win, both working independently and as a part of the team.
• Strong organization skills and attention to details.
• Strong work ethic.
• Ability to follow through to resolve outstanding issues.
• Ability to work with a sense of urgency and a high level of responsiveness.
• Ability to maintain confidentiality and exercise extreme discretion.
• Proficiency in using Microsoft Office and Adobe Acrobat.