Document Services Associate II

Allstate; United States; On-site; USD 25,000 - 29,000; Full time

Job summary

National General is a part of The Allstate Corporation and offers document servicing support across multiple workflows, including mail processing, scanning and recordkeeping.

The Document Services Associate II role focuses on accuracy, speed, and collaboration within insurance operations, handling high-volume mail, sorting documentation and ensuring proper posting to internal systems.

Qualifications

• High School Diploma or GED preferred.
• 0-2 years experience preferred.
• Detail-oriented with strong document processing and mail handling.

Responsibilities

• Manage time-sensitive, complex documents.
• Process inbound and outbound mail to meet SLAs.
• Cross-train to enhance document servicing skills.
• Handle high-volume metered mail and overnight packages.
• Assist with quality checks and resolve minor processing issues.
• Prepare incoming insurance-related mail for scanning.
• Scan and sort documentation for internal systems.

Skills

Detail-Oriented

Document Processing

Mail Delivery

Mailroom

Scanning

Education

High School Diploma or GED (Preferred)

Job description

Job Description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Document Services Associate ll facilitates effective and efficient document servicing operations by supporting multiple workflows, processing outbound mail and opening, sorting, scanning and distributing received insurance-related mail.

Key Responsibilities

• Manages time-sensitive, complex or critical documents
• Enables achievement of service level agreements by processing inbound and outbound mail quickly
• Develops and enhances document servicing skills and knowledge by participating in cross-training
• Manages outgoing documentation by processing high-volume of metered mail, preparing overnight packages, ensuring application of correct postage and updating records
• Contributes to success of document servicing operations by assisting with quality checks, resolving minor processing issues and providing advice and guidance to peers
• Facilitates preparation of incoming insurance-related mail by opening envelopes with industrial equipment, manually removing envelope contents and sorting documentation for scanning
• Processes high volume of received documentation by reviewing and sorting individual documents, adding separator sheets and utilizing scanning equipment to capture mailed documentation within internal systems

Education

High School Diploma or GED (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

• Detail-Oriented
• Document Processing
• Mail Delivery
• Mailroom
• Scanning

Compensation

Compensation offered for this role is 17.98 - 21.30 per hour and is based on experience and qualifications.

Joining our team

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Policy

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

About the company

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche