Document Resolution Specialist

CHCP Healthcare and Educational Services LLC; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading educational organization seeks a Document Resolution Specialist in Houston. The successful candidate will ensure the accuracy of student documentation, support admissions and financial aid, and maintain relationships with educational institutions. Ideal applicants will have administrative experience and a commitment to enhancing student experiences.

Qualifications

• Minimum 1 year experience in administration, database management, or similar position.
• Preferred experience in a K12 registrar or similar student support role.
• Proven record of accomplishment in prior/current employment.

Responsibilities

• Monitor and track missing proof of graduation and college transcripts.
• Contact third-party vendors to retrieve official transcripts or proof of graduation documents.
• Provide daily reports on documentation volume.

Skills

Administration

Database Management

Communication

Education

1 year experience in administration or database management

Tools

CRM

TEAMS

Job description

Career Opportunities with CHCP Healthcare and Educational Services LLC

A great place to work.

Join a team dedicated to transforming lives through healthcare education. At The College of Healthcare Professions (CHCP), we are committed to empowering future healthcare professionals to succeed in impactful careers. Every role here supports our mission to prepare students for the career of their lives.

Summary

Responsible for monitoring the attainment of documents from institutions of learning for Digital Services. The primary focus is on supporting the department’s admissions, financial aid, and education in obtaining proof of high school graduation (POG)/GED, transcripts from colleges and universities, international transcript processing, supporting the POG Review process, and aiding in the collection/upload of other entry-point documentation. They will support data tracking in CRM and SIS systems, including uploading and ensuring accuracy. They will assist financial aid with Wonderlic pulls to complete files and contribute to weekly meetings with the Digital Services Operations Team.

Essential Duties and Responsibilities

• Document Resolution Specialist will redirect communications from reviewed staff members to their leadership team. This position will not conduct or engage in individual student review sessions.
• Monitor and track missing proof of graduation and college transcripts for each starting class.
• Ensure communications comply with company policies and regulatory entities.
• Provide daily reports monitoring volume of POGs/transcripts completed at the end of each shift.
• Review and upload all proof of graduation transcripts submitted and requiring upload to CampusNexus.
• Ensure accurate tracking of processed transcript orders in the appropriate database, and email proof of receipt to the supervisor.
• Contact third-party vendors, schools, and universities to retrieve official transcripts or proof of graduation documents.
• Process and track Proof of Graduation documents submitted for POG Review.
• Request and process orders for foreign transcripts, high school diplomas/transcripts, and college official transcripts.
• Send out weekly/bi-weekly reports to the Admissions team to provide transparency on missing documents.
• Review and upload background checks for Pharmacy programs requiring upload to CampusNexus.
• Review and upload student documents for Registrar, Admissions, and Financial Aid requiring upload to CampusNexus.
• Manage TEAMS trackers assigned to the Document Resolution Specialist.
• Foster and maintain positive relationships with external educational institutions.
• Provide feedback to management to ensure students receive the best experience.
• Provide positive feedback and reinforcement for process improvements.
• Attend weekly meetings and quick huddles as prompted.
• Provide feedback on trends and training opportunities to leadership.
• Ensure reports are completed by deadlines and communicate proactively about delays.

Education

• Minimum 1 year experience in administration, database management, or similar position.
• Preferred – 1 year experience in a K12 registrar or similar student support role.
• Proven record of accomplishment in prior/current employment.
• Experience with integrated systems, including TEAMS, CRM, and working with educational institutions.