Document Resolution Specialist

College of Health Care Professions; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading educational institution is looking for a Document Resolution Specialist to support admissions and financial aid teams by managing the collection of necessary documentation. This role involves monitoring transcripts and ensuring compliance while fostering positive working relationships with external institutions. The ideal candidate will have strong database management skills and previous experience in an administrative role.

Qualifications

• Minimum 1 year experience in administration or database management.
• Preferred experience in K12 registrar or student support roles.
• Proven record of accomplishment in prior or current employment.

Responsibilities

• Monitor and track missing proof of graduation and college transcripts.
• Provide daily reports on volume of POGs/transcripts completed.
• Maintain relationships with external educational institutions.

Skills

Database Management

Communications

Attention to Detail

Relationship Management

Education

1 year minimum experience in administration

Experience in K12 registrar or student support role

Tools

CRM Systems

TEAMS

CampusNexus

Job description

Career Opportunities with CHCP Healthcare and Educational Services LLC

A great place to work.

Careers At CHCP Healthcare and Educational Services LLC

Join a team dedicated to transforming lives through healthcare education. At The College of Healthcare Professions (CHCP), we are committed to empowering future healthcare professionals to succeed in impactful careers. Every role here supports our mission to prepare students for the career of their lives.

Summary
Responsible for monitoring the attainment of documents from institutions of learning for Digital Services. The primary focus is on supporting the following department’s admissions, financial aid, and education in obtaining proof of high school graduation (POG)/GED, transcripts from colleges and universities, international transcript processing, supporting the POG Review process, when required, and aid in the collection/upload of other entry-point documentation. They will support the data tracking in CRM and SIS systems, including uploading and ensuring accuracy. They will support financial aid with Wonderlic pulls to complete files. They will contribute to weekly meetings with the Digital Services Operations Team.

Essential Duties and Responsibilities
• Document Resolution Specialist will redirect communications from reviewed staff members to their leadership team. This position will not conduct or engage in individual student review sessions.
• Monitoring and tracking missing proof of graduation and college transcripts for each starting class.
• Ensure communications comply with company polices, as well and regulatory entities.
• Provide daily reports monitoring volume of POGs/transcripts completed at the end of shift worked.
• Review and upload all proof of graduation transcripts submitted and requiring upload to CampusNexus.
• Ensure accurate tracking of processing transcript orders completed in the appropriate database, email proof of receipt to supervisor.
• Contact third party vendors, schools and universities to retrieve official transcripts or proof of graduation documents.
• Process and keep tracking of Proof of Graduation documents submitted for POG Review.
• Request and process orders for Foreign Transcripts, high school diplomas/transcripts and College officialtranscripts. • Ensure to send out weekly/bi-weekly reports to the Admissions team to provide transparency with missing documents.
• Review and upload background check for Pharmacy program requiring upload to CampusNexus.
• Review and upload student documents for Registrar, Admissions and Financial Aid requiring upload to CampusNexus.
• Manage TEAMS trackers assigned the Document Resolution Specialist.
• Foster and maintain positive working relationships with external educational institutions.
• Provide feedback to management to ensure each student is receiving the best experience.
• Provide positive feedback and reinforcement for better processes. Other duties as assigned including: attend weekly meetings and quick huddles as prompted.
• Provide feedback to leadership team on trends and recommendations for training opportunities.
• Ensure reports are completed by designated deadline, and communicate prior to falling behind.

Education
• 1 year minimum experience in administration, database management, or like position.
• Preferred – 1 year experience in a K12 registrar or like student support role.
• Proven record of accomplishment in prior / current employment.
• Experiencing in leveraging integrated systems, including TEAMS, working with CRM, and Educational Institutions.