Document Production Associate

RR Donnelley; West Virginia; On-site; USD 22,000 - 30,000; Full time

Job summary

Williams Lea by RRD is seeking a Document Production Associate to provide word processing and document production services for our clients. This full-time role operates Monday-Friday 9am-6pm ET across our North American sites.

Responsibilities include using logs and tracking software, reviewing requests, editing and proofreading, meeting deadlines, and ensuring quality. A high school diploma and at least one year of document production experience are required; MS Office skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year document production experience preferred in a large corporate or legal environment.
• Proficiency with MS Office (Word, Excel, PowerPoint) and basic document editing tools.

Responsibilities

• Use logs and tracking software for document production.
• Assess job requests and ensure task completion.
• Edit, proofread, and coordinate document production workflows.
• Follow procedures to edit, convert, create, or transcribe documents to client satisfaction.
• Proficient with equipment, software, and hardware needed for the role.
• Communicate with team, supervisor, or client on deadlines and issues.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Support continuous service improvement and client relationships.
• Perform quality assurance on work and adhere to policies.

Skills

Attention to detail

Time management

Organizational skills

Communication skills

Customer service

Team collaboration

Education

High school diploma or equivalent

1 year document production experience

Tools

MS Office (Word, Excel, PowerPoint)

Document editing software

Typing skills

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

Position summary

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Monday-Friday 9am-6pm ET

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Must be able to work sitting down most of the time.

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self‑motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Therange of pay for this role at the noted RRD location is $15.91 to $21.63 hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#GOC

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.