Sr. Document Production Associate - 2nd Shift

RRD Company; Columbus (OH); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. This role operates Monday–Friday, 3pm–12am, with duties spanning production, editing, proofreading, and workflow coordination to ensure client satisfaction.

You will utilize MS Office and other editing tools, handle confidential documents, and support junior staff while meeting strict deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Minimum 3 years’ experience in legal, banking, or large corporate environments.
• Document production and word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint) with strong keyboarding.
• Familiarity with editing and creating documents using various software.
• Knowledge of a legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced team environment and meet deadlines.
• Strong attention to detail with accuracy and quality.

Responsibilities

• Perform document production work according to established policies and procedures.
• Thoroughly assess job requests and identify the correct process to produce documents.
• Edit, proofread, convert, create, transcribe, or complete production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software, and hardware.
• Coordinate document production services and workflow within the team.
• Troubleshoot more complex software or hardware problems.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor or client on deadlines and issues.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on others’ work and train junior staff.
• Interact with clients in person, over the phone or electronically.

Skills

Communication

Typing

Attention to detail

MS Office

Education

High school diploma

Tools

MS Office

Document editing software

Job description

• Full-time
• Department: Legal & Document Processing
• Compensation: USD 36,900 - USD 50,900 - yearly

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Monday-Friday, 3pm-12am

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self‑motivated with positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $17.74 - $24.47 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.