Senior Document Production Associate - 2nd Shift

RR Donnelley & Sons; Columbus (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Parental leave

Adoption assistance

Tuition assistance

401(k) with company match

Medical, dental, and vision coverage

Paid time off

Disability insurance

Life insurance

Employer/partner discounts

Job summary

RR Donnelley & Sons seeks a Senior Document Production Associate for the 2nd shift in Columbus, Ohio. The role provides word processing and document production services to clients, with a 2:00–11:00 p.m. schedule Wednesday through Sunday.

You will edit, proofread, create and transcribe documents, coordinate workflow, perform QA, and train junior staff while meeting deadlines and protecting confidential information.

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, independently and collaboratively
• Ability to prioritize work and meet deadlines with accuracy and quality
• Ability to handle sensitive and confidential documents and information
• Independent decision-making aligned with business needs

Responsibilities

• Perform document production work according to established policies and procedures
• Assess job requests and identify correct processes to complete documents
• Edit, proofread, convert, create or transcribe document production requests
• Demonstrate intermediate to advanced use of equipment, software, and hardware
• Coordinate document production services and workflow within the team
• Troubleshoot complex software or hardware problems
• Use logs and tracking software for assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on deadlines and issues
• Train junior staff members
• Assist peers with proofreading, design or other document tasks
• Interact with clients in person, over the phone or electronically
• Adhere to company and client site policies
• Cost-efficient use of equipment and supplies

Skills

Attention to detail

Communication

Time management

Customer service

Teamwork

Education

High school diploma or equivalent

Higher education/experience preferred

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Senior Document Production Associate - 2nd Shift

parental leave, paid time off, tuition assistance, 401(k)

Sep 14, 2026

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

2nd Shift Schedule: Wednesday - Sunday 2:00 - 11:00 p.m. CT

• *Perform document production work according to established policies and procedures
• *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• *Assist with coordination of document production services, preparation, intake, and workflow within team
• *Troubleshoot more complex software or hardware problems
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $17.74-24.47/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other businessneeds. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, lifeinsurance and other voluntary supplemental insurance coverages, plus parental leave, adoptionassistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.