Document Production Associate - 1st Shift

SmartRecruiters, Inc.; Wheeling (WV); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD is hiring a Document Production Associate for the 1st shift. The role focuses on word processing and document production services for clients, using logs, tracking systems, and standard procedures to ensure high-quality outputs.

The position requires a high school diploma, at least one year in document production, and proficiency with MS Office. The team operates in a fast-paced environment with strict deadlines and strong client interaction.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience in a legal, banking or large corporate environment.
• Skilled in MS Office and typing; strong keyboarding skills.

Responsibilities

• Utilize logs and tracking software for all document production work.
• Assess job requests and ensure completion across the task lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit, proof, convert, create or transcribe documents to client satisfaction.
• Demonstrate proficiency with equipment, software and hardware to perform functions.
• Communicate with team, lead, supervisor or client on deadlines and concerns.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Foster proactive service enhancement and client relationship building.
• Perform quality assurance on work as requested.

Skills

MS Office

Typing

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Document Production Associate - 1st Shift

• Full-time
• Department: Legal & Document Processing
• Shift: Day Swing Shift
• Compensation: USD 15.91 - USD 21.63 - hourly

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Schedule: Tuesday - Saturday 6:00 a.m. - 3:00 p.m. EST

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to company policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner.
• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

The rate of pay for this role at the noted RRD location is $15.91-21.63/hour. Typically, roles follow stepprogressions to a target rate or set increments over time. Depending on the role, in addition to the hourlyrate of pay, the total compensation package may also include overtime, shiftdifferential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and othervoluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistanceand employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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