Sr. Document Production Associate - 2nd Shift

RR Donnelley; Ohio; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role runs Monday–Friday, 3pm–12am, with responsibilities spanning editing, proofreading, and workflow coordination to meet deadlines.

The position requires a high school diploma or equivalent, at least 3 years in a legal/banking/large corporate setting, and advanced MS Office skills. You will handle confidential documents and support senior staff.

Qualifications

• High school diploma or equivalent required. Higher education preferred or equivalent work experience.
• Minimum 3 years’ experience in legal, banking or large corporate environment.
• Document production and word processing experience preferred.
• Advanced MS Office skills; strong typing and keyboarding.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Ability to prioritize work and meet deadlines.
• Strong attention to detail with accuracy and quality.
• Ability to handle sensitive documents and information.
• Ability to make independent decisions per business needs.
• Ability to troubleshoot complex tasks and know when to escalate.
• Excellent verbal and written communication and professional email etiquette.
• Self-motivated with positive attitude; customer service skills essential.
• Able to interact with multi-functional and diverse backgrounds.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify correct process and ensure completion.
• Edit, proofread, convert, create, transcribe or complete production requests to satisfaction.
• Demonstrate intermediate to advanced use of equipment/software and hardware.
• Coordinate document production services, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Utilize logs/tracking for all assigned work.
• Meet contracted deadlines for work delivery.
• Communicate with peers, supervisor or client on deadlines.
• Help foster proactive service and client relationship building.

Skills

MS Office

Typing speed

Verbal & written communication

Customer service

Problem solving

Attention to detail

Time management

Team collaboration

Troubleshooting software/hardware

Documentation editing

Education

High school diploma or equivalent

Higher level education preferred or equivalent experience

Tools

MS Office suite

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Monday-Friday, 3pm-12am

• *Perform document production work according to established policies and procedures
• *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• *Assist with coordination of document production services, preparation, intake, and workflow within team
• *Troubleshoot more complex software or hardware problems
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client

• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed

• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

The salary range for this role at the noted RRD location is $17.74 - $24.47 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Benefits:

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance and employer/partner discounts

#WLOH

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.