Document Administration Specialist

Workway, Inc.; Greenville (SC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Job summary

Workway, Inc. is a professional staffing firm.

We currently have a Document Administration Specialist opportunity with a leading national mortgage lender dedicated to helping individuals and families achieve their homeownership goals. The Document Administration Specialist will process mortgage documents, manage file reception and shipping, request and review loan paperwork, and maintain accurate records in MERS and other systems.

Qualifications

• High school diploma or equivalent.
• 0–2 years of relevant experience.
• Basic understanding of mortgage servicing documents.
• Strong written, verbal, and interpersonal communication; proficient MS Office.

Responsibilities

• Process mortgage documents and customer/vendor requests.
• Manage receipt, cataloging, and shipping of files within SLAs.
• Request and review loan documentation from custodians.
• Update real-time records in systems including the MERS database.
• Communicate with vendors and servicing partners to resolve inquiries.
• Monitor daily task queues and exception reports for accuracy.

Skills

MS Office

Communication skills

Research & analytics

Mortgage servicing docs

Education

High school diploma

Associate or bachelor's degree preferred

Tools

MERS database

Job description

Job Description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Document Administration Specialist opportunity with the leading national mortgage lender dedicated to helping individuals and families achieve their homeownership goals. With a strong reputation for innovation, stability, and growth, we offer rewarding career opportunities in a dynamic and supportive environment.

The Document Administration Specialist is responsible for the specific duties listed below.

Your specific duties will include:

• Process customer requests, vendor orders, and required mortgage documents (e.g., Lien Releases, Assignments, Affidavits).
• Manage the receipt, cataloging, and shipping of physical and digital collateral files within defined SLAs.
• Request and review loan documentation from custodians to support Loss Mitigation, Bankruptcy, and Foreclosure proceedings.
• Update and maintain accurate, real-time records in all relevant systems, including the MERS database.
• Communicate professionally with vendors and servicing partners to resolve document-related inquiries.
• Monitor daily task queues and exception reports to ensure accurate and timely completion of all assigned duties.

Required qualifications for the position include:

• High school diploma or equivalent.
• 0-2 years of relevant experience.
• Basic understanding of mortgage servicing documents.
• Strong written, verbal, and interpersonal communication skills.
• Proficient knowledge of MS Office: Word, Excel & Outlook.
• Research & analytical skills to comprehend applicable state laws.

Preferred qualifications for the position include:

• Associate's or bachelor's degree.

Pay Rate Range: $18.72 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

• Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO

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Company Description

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.