Doctor's Technician

stantonoptical; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Stanton Optical is seeking a Doctor’s Technician to be the first touchpoint for patients at our on-site store location. You will deliver outstanding customer service, help facilitate the sales process, and ensure smooth collaboration between our retail and clinical services teams.

As part of a fast-growing national optical retailer, you will contribute to a welcoming patient experience and support transitions from clinical services to retail activities, helping to uphold our iCARE values in

Qualifications

• Experience delivering customer service in a retail or clinical setting.
• Ability to facilitate sales and act as a bridge between retail and clinical teams.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers and patients at the store.
• Support the sales process and transition to clinical services.
• Maintain store standards and collaborate with team.

Skills

Customer service

Sales support

Team collaboration

Job description

Reports to: Store (Brand) Manager

Location: On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

About us:

Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.

Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

• Respect: We see rest...

Why join our winning team?

...