Doctor's Technician

Now Optics; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company-paid life and short-term disability

Free eyeglasses

Paid time off that increases with seniority

Professional development opportunities

Employee recognition programs

Job summary

A leading optical retailer in Oklahoma City is seeking a Doctor's Technician to provide outstanding customer service in-store. You will greet patients, assist with appointments and tests, and drive a collaborative environment between retail and clinical teams. The ideal candidate has excellent communication skills and a passion for customer satisfaction. This position offers competitive benefits, including paid time off and professional development opportunities.

Qualifications

• 2+ years of experience delivering outstanding customer service.
• Ability to build rapport and empathy with patients.
• Collaborative spirit and respect within teams.
• Ability to multitask and adapt to changing needs.
• Collaborative team player.
• Goal-oriented with a positive demeanor.

Responsibilities

• Greet patients and ensure a memorable experience.
• Schedule and confirm appointments.
• Assist patients with tests and inquiries.
• Maintain brand standards and perform basic housekeeping.
• Execute customer repairs and ensure timely order delivery.
• Ensure on-time delivery of orders and 100% compliance.
• Other duties as assigned.

Skills

Outstanding customer service

Effective communication skills

Active listening

Problem solving

Multitasking

Teamwork

Multitasking

Adaptability

Education

High school diploma or equivalent

Job description

Overview

Location: On-site Store Location. Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

Reports to: Store (Brand) Manager

About Us

Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation’s most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics.

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
• Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Why join our winning team?

• We are the fastest growing, founder-led, and privately owned eye care provider in the United States. Stanton Optical offers quality eye care that is easy, accessible, and affordable and ranks among top optical retailers.
• We offer a flexible, dynamic work environment that fosters innovation and creativity. Proactively share ideas to improve the business.
• Eligible employees enjoy benefits such as medical, dental, and prescription drug coverage, company-paid life and short-term disability, and free eyeglasses. Additional benefits include identity theft protection, pet insurance, and more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees receive 2 free pairs of eyeglasses every year and Friends and Family discounts
• Competitive variable compensation opportunities and sales commissions
• Collaborative team environment

Duties & Responsibilities

• Greet our patients and customers as they enter the store, identify needs to ensure an easy and memorable experience, provide information on promotional products and services, answer inquiries, and gather information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test procedures, obtain medical history, and perform tests as required (e.g., noncontact tonometry, auto refraction, visual acuity, color test, stereopsis, amsler grid).
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure patient expectations are met.
• Maintain brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames, edge stock lenses, and ensure orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Monitor delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications

• High school diploma or equivalent.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Effective communication skills with a diverse group of people.
• Active listening, ability to build rapport, and empathy with patients.
• Proactive problem solving to address potential patients’ concerns or questions.
• Collaborative spirit with respectful and cordial relationships within the team and with patients.
• Results-driven, able to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and maintaining a positive demeanor.

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability or any other characteristic protected by law. If you have a disability and need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request.