Dockmaster

INTERNATIONAL MARINA GROUP LP in; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) plan

Orthodontic coverage

Paid time off

Paid holidays

Paid parental leave

Fertility assistance

Relocation opportunities

Paid uniforms

Boating discounts

Job summary

Safe Harbor Marinas is seeking a Dockmaster (Project Management) to lead daily marina operations, berthing, mooring, and guest services across the SHM network. You will be the marina ambassador, ensuring safety, clean facilities, and exceptional customer experiences for Members and visitors.

Ideal candidates bring 2–5 years of marina experience, a high school diploma, and the ability to work weekends and holidays.

Qualifications

• High school diploma or equivalent preferred.
• 2-5 years marina experience preferred.
• Ability to swim and work around water.
• Must be able to lift 50 pounds.
• Knowledge of dock construction and repair preferred.
• Work weekends and holidays.

Responsibilities

• Oversee berthing, mooring, storage and servicing of boats within the marina.
• Direct, move, assist and securely moor vessels to dock.
• Daily inspection and maintenance to provide a clean and safe facility.
• Provide highest level of service to members and guests.
• Manage, train, and supervise dock staff.
• Operate marina vehicles safely.
• Supervise renting of slips and transit activity.

Skills

Marina experience

Customer service

Safety-conscious

Education

High school diploma or equivalent

Tools

Basic power tools

Job description

Dockmaster (Project Management)

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts

The Dockmaster is responsible for overall operation of marina and all slip activity. This role will serve as the ambassador for the marina and is the first person with whom a Member or guest will interact. The Dockmaster is responsible for the safe mooring of vessels, general operation of the docks, assisting boaters, and maintaining a safe and clean environment throughout the harbor and marina facilities.

Essential Duties and Responsibilities

• Oversees the management of berthing, mooring, storage and servicing of boats within the marina
• Direct, move, assist and securely moor vessels to dock
• Daily inspection and maintenance to provide a clean and safe facility
• Provides the highest level of service to all members and guests, including expediting any and all requests from vessels
• Manage, train, and supervise dock staff while leading by example
• Safely operates Marina owned marine and land vehicles
• Ability to multitask while also remaining professional in all situations
• First line of customer service for incoming boats
• Responsible for daily operations of marina docks
• Ensure safe fueling practices are being met
• Supervise renting of slips including transit activity and reservations
• Ensures that Members and guests observe all marina rules and regulations
• Ability to work weekends and holidays
• Ability to work overtime as needed
• Other duties as assigned by Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

• High school diploma or equivalent preferred
• 2-5 years marina experience preferred
• Ability to work safely around the water
• Must be able to swim
• Ability to lift 50 pounds
• Basic boat handling skills preferred
• Knowledge of dock construction and repair preferred
• Knowledge of basic power tools preferred
• Any skills considered standard that a Dockmaster should possess

Minimum Soft Skills Qualifications

Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/. #marinacareers