Dock & Transportation Coordinator

Acuity; Des Plaines (IL); On-site; USD 46,000 - 83,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/incentive compensation

Job summary

Acuity Inc. in Des Plaines, IL seeks a Traffic Clerk I to support daily dock operations, verify paperwork, and communicate load-readiness to the team.

The role handles shipment tracking, documentation, and coordination with RXO to meet delivery goals, reporting to Transportation leadership.

Requires a HS diploma and 0–2 years in logistics; on-site presence daily; strong admin and communication skills; attention to detail.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience in transportation, logistics, or distribution center operations preferred.
• Prior customer service experience preferred.
• Familiarity with TMS systems a plus (RXO preferred, not required).
• Strong administrative and communication skills; comfortable interfacing directly with drivers and carrier partners.
• Basic computer proficiency, including printing, scanning, and faxing documents.
• Strong attention to detail and organizational skills.

Responsibilities

• Check in drivers at the dock window, collect and verify paperwork, and communicate load-readiness to the dock team.
• Walk the floor and dock regularly to check trailers, confirm load status, and support timely closing/departure of trailers.
• Perform checks and balances / fail-safe reviews to catch errors before trailers close, and send reminders to keep loading on schedule.
• Track shipments and provide proactive status updates to internal stakeholders and customers.
• Communicate and coordinate with the 4PL (RXO) transportation team on routing and shipment needs.
• Enter and monitor routing information in TMS (RXO) following established procedures.
• Log and route OSD (Over, Short, Damaged) claims to the appropriate carrier or team for resolution.
• Ensure documentation accuracy, including BOL, pallet counts, and packing slips.
• Coordinate dock scheduling to support production and outbound shipping priorities.
• Maintain adequate supply of shipping materials, including pallets, labels, and packaging.
• Support shipment consolidation efforts to help reduce delivery frequency and improve customer experience.
• Assist with day-to-day communication between shifts, dock teams, and Transportation leadership.

Skills

Administrative skills

Communication skills

Customer service

Organization

Education

High school diploma or equivalent

Tools

TMS systems

RXO

Job description

Acuity Inc. in Des Plaines, IL seeks a Traffic Clerk I to support daily dock operations, verify paperwork, and communicate load-readiness to the team.

The role handles shipment tracking, documentation, and coordination with RXO to meet delivery goals, reporting to Transportation leadership.

Requires a HS diploma and 0–2 years in logistics; on-site presence daily; strong admin and communication skills; attention to detail.