Dock Master

Hyde Park Hospitality, LLC; Stamford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with potential for

Medical Insurance

Dental Insurance

Vision Plan

401(k) Plan

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Reimbursement

Housing Discount at BLT Properties

Job summary

Harbor Point Marinas in Stamford, CT seeks an experienced Dock Master to oversee daily dock operations and elevate guest experiences at our waterfront marinas. You will lead the dock team, assist vessel arrivals and departures, coordinate slip activity, and enforce safety and marina procedures across a fast-paced environment.

The ideal candidate brings 3+ years of marina operations experience, strong boating knowledge, and a hospitality mindset to ensure a safe, organized, and first-class

Qualifications

• 3+ years in marina operations or dock management.
• Strong knowledge of recreational boating and docking procedures.
• Experience supervising dockhands or marina staff.
• Excellent customer service and hospitality mindset.
• Ability to work outdoors in varying weather and weekends.

Responsibilities

• Oversee daily dock operations to ensure a safe, organized marina experience.
• Serve as a primary point of contact for marina customers, boaters, guests, and visitors.
• Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
• Supervise, schedule, train, and direct dockhands and seasonal marina staff.
• Maintain high professionalism, responsiveness, and customer service across the dock team.
• Monitor docks, slips, utilities, equipment, and areas; identify maintenance or safety concerns.
• Ensure docks and marina areas are clean, safe, and guest-ready.
• Enforce marina rules, boating safety procedures, and company policies.
• Monitor weather and waterfront conditions and communicate safety concerns.
• Assist boaters with shore power, water connections, dock carts, and marina services.
• Respond to customer questions, requests, and concerns promptly.
• Coordinate with maintenance teams and vendors for repairs and needs.
• Support seasonal opening/closing procedures and winterization.
• Maintain marina logs, records, and incident reports.
• Assist with marina events and Harbor Point initiatives.
• Collaborate with property management, security, maintenance, and teams for safe operations.
• Assist with emergency response and safety procedures.

Skills

Customer service

Communication

Problem-solving

Hospitality mindset

Team leadership

Job description

Job Description

Harbor Point Marinas is seeking an experienced, service-oriented

Location: Stamford, CT

Job Description

Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT.

The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast-paced waterfront environment.

The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first-class environment for boaters and guests.

Responsibilities of the Dock Master

• Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience.
• Serve as a primary point of contact for marina customers, boaters, guests, and visitors.
• Provide hands‑on assistance with vessel arrivals and departures, docking, line handling, and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
• Supervise, schedule, train, and provide day-to-day direction to dockhands and seasonal marina staff.
• Maintain a high standard of professionalism, responsiveness, and customer service across the dock team.
• Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns.
• Ensure docks and marina areas remain clean, organized, safe, and guest‑ready.
• Enforce marina rules, boating safety procedures, and company policies in a professional and customer‑focused manner.
• Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate.
• Assist boaters with shore power, water connections, dock carts, and other marina services.
• Respond promptly and professionally to customer questions, requests, and operational concerns.
• Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs.
• Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities.
• Maintain appropriate marina logs, records, incident reports, and operational documentation.
• Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed.
• Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations.
• Assist with emergency response and marina safety procedures as needed.

Requirements of the Dock Master

• 3+ years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred.
• Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations.
• Previous experience supervising dockhands, marina staff, or another operational team preferred.
• Strong customer service skills with the ability to provide a polished, hospitality-driven experience.
• Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders.
• Strong communication, organizational, and problem‑solving skills.
• Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues.
• Ability to work independently, take initiative, and identify issues before they become larger problems.
• Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations.
• Ability to safely handle dock lines, equipment, and other marina‑related materials.
• Basic computer skills; experience with marina management or reservation systems is a plus.
• Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed.
• Valid driver's license required.
• Boating license/certification or USCG credentials are a plus.

Benefits Provided to the Dock Master

• Competitive salary with potential for bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401(k) Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Housing Discount at BLT Properties

BLT is an equal opportunity employer.