Dock Hand - Willow Beach

guestservices; Willow Beach (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Guest Services in Willow Beach, AZ is seeking a Marina Dockhand to support marina services, ensure quality control, and handle cash transactions. The role includes maintaining a clean and safe dock area, assisting boaters with fueling and docking, and providing excellent guest service.

Responsibilities include processing receipts and refunds, reporting safety concerns, and assisting with boat docking while complying with all procedures.

Qualifications

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Must be able to swim or wear a personal flotation device while on duty.
• CPR/First Aid Certification required or must obtain.

Responsibilities

• Fuel boats and pump out boats while following safety procedures.
• Maintain marina maintenance including cleaning, trash removal, and supply organization.
• Assist guests with docking and direct customer issues to supervisor.
• Handle cash transactions, issue receipts, refunds, or change accurately.

Skills

Customer service

Problem solving

CPR/First Aid

Swimming required

Education

High School diploma or GED

Job description

Compensation Amount

16.00 USD Hourly

Job Summary

The Marina Dockhand is responsible for assisting with all marina services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists boaters with fueling, and secures guests’ boats.

Job Description

ESSENTIAL FUNCTIONS

• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines.
• Pump out boats.
• Maintain Marina maintenance, such as cleaning, weeding, removing trash, organizing, and ordering supplies.
• Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
• Assist with docking of boats.
• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Must be able to swim or be willing to wear personal flotation device while on duty.
• CPR/First Aid Certification.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Climbing steps regularly.
• Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
• Frequently immerses hands in water.
• Withstanding temperature extremes in outdoor environments and inclement weather.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• All dock equipment and materials (gas pump, boats, ropes, anchors, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.