Dock & Door Specialist
Carolina Handling
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Benefits offered by this job
Job summary
Qualifications
- 5+ years of experience in Dock & Door sales or service development.
- Ability to acquire new business while maintaining strong relationships.
- Strong commitment to self-improvement and problem-solving.
- Strong business acumen with a solid understanding of key business drivers.
- Proven ability to acquire new business while maintaining strong relationships with existing Carolina Handling customers.
- Ability to build and maintain customer confidence, consistently delivering exceptional customer service.
- Active listener who seeks clarification to fully understand customer needs.
- Persistent in overcoming obstacles with a strong commitment to self-improvement.
- Effective in managing competing demands and using time efficiently.
- Highly motivated and driven to achieve challenging goals.
Responsibilities
- Plan, forecast, and achieve sales goals for Dock & Door solutions.
- Analyze market potential and trends for product sales improvement.
- Collaborate with vendors and partners for better market penetration.
- Engage with the industrial real estate market to expand business.
- Lead sales programs and initiatives for Dock & Door solutions within accounts.
- Direct the achievement of expense and profit objectives for Dock & Door sales.
- Develop and manage business plans and reporting to measure performance against objectives.
- Collaborate with VP, ISG for strategic account planning and pricing decisions.
- Oversee customer needs, ensuring specifications for Dock & Door projects are met.
- Provide creative solutions with Sales, Applications, Service, and Project Management teams.
- Collect and analyze field data for product specs and project considerations.
- Coordinate with suppliers to ensure proper solutions meet customer needs.
Skills
Education
Tools
Job description
Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings help our customers move material faster and more efficiently by implementing automation equipment and technologies including: Consulting; Material Handling Equipment, Parts, and Service; Automated Mobile Robots; Vision guided vehicles and automated guided vehicles; High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems; WMS/WES/WCS solutions and Software; Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation; Telematics.
As a Dock & Door Specialist, you will promote Carolina Handling both internally and externally, working closely with Sales and Operations. You will support the sale of Dock & Door and Intralogistics solutions by coordinating and supporting technical activities across multiple departments, systems, and workflows. You will be responsible for selling Intralogistics and Dock & Door products designed for Manufacturing, Distribution Centers, Warehouses, and E-Commerce industries. Your focus will include managing and expanding existing Carolina Handling accounts, while also identifying and acquiring new clients. You will lead initiatives centered on warehouse optimization, Intralogistics solutions, and Dock & Door systems to drive business growth and ensure client satisfaction.
- Sales Strategy and Market Penetration
- Plan, forecast, and achieve sales goals for Carolina Handling's Dock & Door solutions with assigned and new customers.
- Analyze market potential and trends, identifying areas where product sales are weak, and collaborate with vendors and partners to improve market penetration for national and major accounts, as well as new business.
- Engage with the industrial real estate market to expand new business in the assigned territory.
- Lead sales programs and initiatives for Dock & Door solutions within assigned and new accounts.
- Financial and Business Planning
- Forecast and direct the achievement of expense and profit objectives for Dock & Door sales, addressing both short-range and long-range planning.
- Develop, implement, and manage business plans and reporting systems to continually measure performance against objectives.
- Work closely with the Vice President, ISG, to make strategic account planning and pricing decisions.
- Customer Solutions and Project Management
- Administer the entire process of addressing customer needs, ensuring specifications for Dock & Door projects are met.
- Provide creative business solutions tailored to customer requirements, collaborating with Sales, Applications, Service, and Project Management teams for optimal implementations.
- Assist in collecting and analyzing field data, including product specifications, customer facility details, and project-specific considerations.
- Vendor and Partner Collaboration
- Work with various suppliers to ensure proper solutions are provided, aligning with customer needs and Carolina Handling’s goals.
- Perform any other duties as assigned or required to support the company's overall operations and objectives.
- Bachelor’s Degree in Business, Engineering, or a related field, or equivalent work experience preferred
- 5+ years of experience in Dock & Door sales or service development
- Demonstrated Skills and Successful Experience
- Strong business acumen with a solid understanding of key business drivers.
- Proven ability to acquire new business while maintaining strong relationships with existing Carolina Handling customers.
- Ability to build and maintain customer confidence, consistently delivering exceptional customer service.
- Active listener who seeks clarification to fully understand customer needs.
- Persistent in overcoming obstacles with a strong commitment to self-improvement.
- Effective in managing competing demands and using time efficiently.
- Highly motivated and driven to achieve challenging goals.
- Information Management: Skilled in managing large volumes of information accurately and efficiently.
- Communication Proficiency: Capable of assimilating and conveying information professionally.
- Independence and Collaboration: Able to work both independently with minimal supervision and collaboratively in team settings.
- Work Ethic: Demonstrates accountability, effective time management, self-motivation, strong attention to detail, and a commitment to continuous learning.
- Team Mindset: Embraces a team-oriented approach, working with others to achieve common goals.
- Coachability: Maintains a curious mindset and approach, receptive to feedback and learning opportunities.
- Problem-solving and Critical Thinking: Actively engages in problem-solving and exercises critical thinking skills to address challenges effectively.
Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.
Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.
Financial And Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
- Competitive Commission Program: There is no limit to how much you can earn through our commission program.
- Company Vehicle or Automobile Allowance with fuel card and maintenance coverage.
- Technology and Home Office Setup: Cell phone, laptop, iPad, dual monitors, docking station, and wireless peripherals.
- Expense Reimbursement
- Flexible Work Arrangements: Remote work options and flexible scheduling.
- Professional Development Opportunities: Training programs and tuition reimbursement for further education or certifications.
- Career Growth and Advancement: Internal mobility, mentorship, and leadership development initiatives.
- Company-sponsored social events and team-building activities.
- Employee recognition program
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
This position is classified as medium work, involving operation of motor vehicles and heavy equipment, and movement to complete tasks or transition between work sites. Physical demands include frequently lifting objects up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers. Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.
This role involves office tasks and visits to customer sites, with travel to customer locations for sales calls and presentations. Travel may expose the employee to diverse environments and weather conditions. The role requires managing deadlines, shifting priorities, and handling a high volume of information while maintaining professionalism. Travel: 25% expected; daily/weekly travel to customer sites; occasional overnight travel may be required.
This job description is not exhaustive and management reserves the right to modify duties as necessary. This role is not a contract of employment.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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