DOC Operations Telecommunications Manager

Socket.dev; Springfield (IL); Hybrid; USD 128,000 - 151,000; Full time

Job summary

Illinois Department of Corrections is seeking to fill the DOC Operations Telecommunications Manager role. This full-time position supervises staff, guides statewide telecommunications initiatives, and assists the Telecommunications Administrator in program implementation affecting systems installation, maintenance, and policy compliance for in-custody communications.

The incumbent will oversee contracts, coordinate with facility staff, and ensure services meet IDOC guidelines while supporting

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, with coursework in electronics, telecommunications, or data processing.
• Requires three (3) years of progressively responsible administrative experience in the fields of management information systems, data processing, or telecommunications.

Responsibilities

• Directs and coordinates the Agency Telecommunications Unit.
• Serves as Staff Assistant to the Telecommunications Administrator.
• Monitors statewide contracts for individuals in custody communications resources (phone, tablet, video, and electronic messaging).
• Directs, coordinates, and supervises the installation, alterations and maintenance of telecommunications systems and data wiring for the agency.

Skills

Management

Data Processing

Telecommunications

Staff Supervision

Education

Four-year college degree

Job description

Job Requisition ID: 58783

Opening Date: 09/21/2026

Closing Date: 10/02/2026

Agency: Department of Corrections

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: Management Information System/Data Processing/Telecommunications

Bilingual Option: None

Salary: Anticipated starting salary Range: $11,500 - $13,500 per month

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage

Work Hours: 8:00 am - 4:30 pm Mon-Fri; Sat/Sun off

Anticipated Hybrid Work Schedule Availability: 3 to 5 Days per week in office, depending on operational needs

Headquarter Location: 1301 Concordia Ct, Springfield, Illinois, 62702

Work County: Sangamon

Agency Contact: [e-mail]

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Illinois Department of Corrections is seeking to fill the position of DOC Operations Telecommunications Manager. This position will serve as a full-line supervisor, providing guidance and training to assigned staff, and counseling staff regarding work performance. In addition, this position serves as Staff Assistant to the Telecommunications Administrator, assisting in the implementation of statewide telecommunications and individual in custody technology services that affect systems installation, adjustments, and maintenance for IDOC, Reviewing and modifying contracts to ensure agreements are within the guidelines of IDOC for individuals in custody communication through phone, video, and electronic messaging policies and procedures.

Essential Functions

• Directs and coordinates the Agency Telecommunications Unit
• Serves as Staff Assistant to the Telecommunications Administrator
• Monitors statewide contracts for individuals in custody communications resources (phone, tablet, video, and electronic messaging)
• Directs, coordinates, and supervises the installation, alterations and maintenance of telecommunications systems and data wiring for the agency.
• Serves as full line supervisor
• Organizes, plans, and executes Agency Telecommunications Unit services
• Coordinates with all IDOC and facility staff on requests and repairs related to equipment and correlating software
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, with coursework in electronics, telecommunications, or data processing
• Requires three (3) years of progressively responsible administrative experience in the fields of management information systems, data processing, or telecommunications

Preferred Qualifications

• Prefers at least four (4) years of professional experience implementing policies and procedures and applying principles and practices to new practice
• Prefers at least four (4) years of professional experience performing technical evaluation of communications systems or networks
• Prefers at least four (4) years of professional experience in budgetary preparation for purchasing telecommunications equipment
• Prefers at least four (4) years of professional experience monitoring and modifying contracts specific to telecommunications
• Prefers at least three (3) years of professional experience in voice technology, video messaging, cabling infrastructure, or data circuits
• Prefers at least three (3) years of professional experience installing and maintaining telecommunications systems
• Prefers at least three (3) years of professional experience supervising staff, assigning, and reviewing work
• Prefers at least three (3) years of professional experience utilizing software for repairing equipment
• Prefers at least three (3) years of professional experience working with telephone systems for a large agency (more than 500 employees

Conditions of Employment

• Requires ability to pass the IDOC/IDJJ background check
• Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine. Position Requires Economic Interest Reporting
• Required to utilize digital technology,tools, platforms, and processes inmanaging and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department
• Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Statement of Economic Interests: This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

Revolving Door: Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (‘OEIG’) or may be subject to a fine.

The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion. This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency’s success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included. Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression. The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization. Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities. The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.

As a IDOC employee, you are entitled to a robust benefits package that includes:

• Flexible work schedules in some program areas (flexible time and hybrid options)
• Health, life, vision, and dental insurance
• 12 weeks paid maternity/paternity leave
• Pension Plan – vesting at 10 years for Tier II
• Full 20-year retirement awards free health insurance during retirement
• Deferred compensation and other pre-tax benefits programs
• Paid state holidays 13-14 days annually
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)

• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

• Personal, sick, and vacation rates modified for 12-hour work schedules. (As applicable.)

• Employee Assistance Program and/or mental health resources

• For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

The main form of communication will be through email. Please check your 'junk mail', 'spam', or 'other' folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [e-mail]
• [e-mail]