DOC Dixon CC Office Associate Visitor Coordinator

Corrections Connection; Dixon (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

The Illinois Department of Corrections is seeking a Visitor Coordinator to support the Clinical Services unit serving individuals in custody. This on-site role focuses on coordinating communications between inmates, civilians, and staff to ensure efficient visitation processes.

You will handle inquiries about video visitation, in-person visits, and related systems, process visitor information forms, print daily schedules, and back up clerical tasks.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and two (2) years of office experience.
• Requires the ability to keyboard 45 words per minute.

Responsibilities

• Coordinate and complete tasks enabling communication between individuals in custody and civilians.
• Handle inquiries about video visitation, inmate telephone system, MP3 players/software, and electronic messaging.
• Review and route potential visitor information forms (PVI) for approval.
• Print daily visitation schedules and deliver to staff.
• Back up clerical staff and receptionist duties in Clinical Services.
• Perform other duties within the scope of duties enumerated.

Skills

Office experience

Typing 45 wpm

Education

High school diploma

Job description

Position Overview

The Illinois Department of Corrections is seeking a detailed and energetic Visitor Coordinator. The ideal candidate will serve as the Visitor Coordinator to the Clinical Services unit that is providing services for a growing population of individuals in custody. We encourage all qualified applicants to apply.

Essential Functions

• Coordinates and completes tasks that allow individuals in custody to communicate with civilians.
• Receives inquiries/questions/complaints from individuals in custody and civilians related to video visitation, individuals in custody telephone system, MP3 players/software and electronic messaging.
• Receives and reviews potential visitor information forms (PVI) from civilians, communicates with civilians to complete forms, routes PVI forms for approval.
• Prints daily video/in-person visitation schedules and delivers schedules to appropriate staff.
• Serves as back up to clerical staff in Clinical Services.
• Serves as back up receptionist for Clinical services.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and two (2) years of office experience.
• Requires the ability to keyboard 45 words per minute.

Conditions of Employment

• Requires ability to pass the IDOC/IDJJ background check.
• Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of the position held is prohibited.
• Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
• Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: See below

8am-4pm Mon-Fri, Sat/Sun off

Headquarter Location: Dixon Correctional Center 2600 N Brinton Ave, Dixon, Illinois, 61021
Work County: Lee
Agency Contact: Karmin Bush
Email: [e-mail]
Posting Group: Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion. This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency’s success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included. Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression. The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization. Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities. The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.