DNS Administrator / Systems Administrator

Collabera; Ashburn (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Collabera is seeking a DNS Administrator / Systems Administrator to work in Ashburn, VA. The candidate will be responsible for ensuring high-quality service functionality across all networks by performing data entry tasks on the DNS portal and resolving discrepancies.

The ideal candidate will have strong data entry skills, proficiency in MS Office, and familiarity with ticketing systems like Remedy. This role requires effective multitasking and communication skills to collaborate with team members.

Qualifications

• Strong data entry skills and attention to detail.
• Ability to multitask effectively.
• Proficient in MS Office Suite, especially Excel.

Responsibilities

• Perform data entry work on the DNS portal.
• Resolve discrepancies and validate data.
• Update and manage tickets in the Remedy system.
• Collaborate with team members to resolve issues.
• Document work processes.

Skills

Data Entry Skills

Detail-oriented

Multitasking

MS Office Suite (Excel, Word, Visio)

Basic knowledge of computer hardware/software

Verbal and written communication skills

Problem solving skills

Customer service skills

Tools

Remedy ticketing system

QIP or DNS

Job description

DNS Administrator / Systems Administrator

Location: Ashburn, VA | Contract

Position Summary

The Global Network Services tools team works with Network Engineering, Tools platform Engineering and Operations delivering proactive continuous functionality to Company’s services. Ensure day-to-day service functionality is maintained at the highest quality and levels across all networks. The team objective is to ensure all tools supporting network analysis, provisioning, accesses and performance are maintained at the highest levels for business continuity.

Responsibilities

• This individual will perform data entry work on the Domain Name Services (DNS) portal adding, deleting, and updating object records for IP management.
• Resolving discrepancies, perform standard tests (ping, lookups, SSH) to validate data source prior to applying changes.
• Update, open or close tickets from the Remedy ticketing system.
• Collaborate with support team members to identify and resolve issues and discrepancies.
• Work with multiple applications and documents to achieve the desired results.
• Document work and resolve.

Qualifications

• Data Entry Skills. Detailed oriented working with large amount of data.
• Ability to multitask.
• Proficient in MS Office Suite Excel, Word, Visio.
• Familiar with QIP or DNS is a plus.
• Familiar with Remedy or like ticketing systems is a plus.
• Exercises minimal independent judgment with direction from supervisor.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required).
• Basic ability to work independently and manage one’s time (Required).
• Basic ability to identify, interpret and evaluate system and network requirements (Required).
• Basic knowledge of computer hardware and software (Required).