DNS Abuse & Trust & Safety Specialist

Identity Digital; Denver (CO); On-site; USD 79,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Paid parental leave

Tuition reimbursement

Life and disability insurance

Job summary

Identity Digital is seeking a Trust & Safety Partner to manage DNS abuse and compliance escalations. You will investigate, triage, and resolve cases, maintaining audit-ready records and aligning actions with policy. Collaboration with Legal and senior leadership is essential.

You'll support law enforcement requests, coordinate with registries and partners, and help improve workflows while tracking key metrics and outcomes.

Qualifications

• 5+ years in trust and safety, abuse operations, or related fields.
• Bachelor's degree or equivalent experience.
• Familiarity with DNS/WHOIS/RDAP and domain lifecycle is a plus.

Responsibilities

• Triages DNS abuse and compliance inquiries with timely action.
• Investigates reports, gathers evidence, records outcomes.
• Maintains audit-ready case records and accurate classifications.
• Handles abuse actions with policy-based judgment and clear communication.
• Supports legal requests and law enforcement coordination.
• Suggests workflow improvements and maintains case metrics.

Skills

Trust & Safety experience

Investigative analysis

Documentation accuracy

Communication skills

Time-management

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Ticketing platforms

Job description

Identity Digital is seeking a Trust & Safety Partner to manage DNS abuse and compliance escalations. You will investigate, triage, and resolve cases, maintaining audit-ready records and aligning actions with policy. Collaboration with Legal and senior leadership is essential.

You'll support law enforcement requests, coordinate with registries and partners, and help improve workflows while tracking key metrics and outcomes.