DNA/RNA Extraction Systems Specialist

AutoGen, Inc.; Holliston (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

AutoGen, Inc. is seeking a Scientific Technical Specialist for a full-time, on-site role in Holliston, MA.

You will troubleshoot DNA/RNA extraction instruments, support workflows, and assist with installations and validations, delivering technical support via phone, email, and in person. You will help create user guides and training materials while collaborating with Sales, Service, and R&D teams to ensure customer satisfaction.

Qualifications

• Strong analytical skills to evaluate instrument performance and diagnose issues.
• Clear and professional communication for complex concepts and documentation.
• Hands-on troubleshooting of hardware, software, and protocols in lab settings.
• Technical support experience including remote and on-site assistance.
• Customer service mindset to build trust with stakeholders.
• Familiarity with molecular biology techniques and sample handling workflows.
• Adherence to safety and quality standards in the lab environment.
• Ability to work across teams and manage multiple priorities.

Responsibilities

• Troubleshoot AutoGen DNA/RNA extraction instruments and workflows.
• Perform root-cause analysis and implement corrective actions.
• Assist with instrument installations and validations.
• Document support activities and contribute to guides and training materials.
• Collaborate with sales, service, and R&D to meet customer needs and improve workflows.

Skills

Analytical thinking

Clear communication

Troubleshooting

Technical support

Customer service mindset

Molecular biology familiarity

Documentation

Cross-team collaboration

Education

Bachelor’s degree in life sciences/related field

Advanced degree or lab experience beneficial

Tools

Laboratory instrumentation handling

Job description

AutoGen, Inc. is seeking a Scientific Technical Specialist for a full-time, on-site role in Holliston, MA.

You will troubleshoot DNA/RNA extraction instruments, support workflows, and assist with installations and validations, delivering technical support via phone, email, and in person. You will help create user guides and training materials while collaborating with Sales, Service, and R&D teams to ensure customer satisfaction.