Scientific Technical Specialist

AutoGen, Inc.; Holliston (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

AutoGen, Inc. is seeking a Scientific Technical Specialist for a full-time, on-site role in Holliston, MA.

You will troubleshoot DNA/RNA extraction instruments, support workflows, and assist with installations and validations, delivering technical support via phone, email, and in person. You will help create user guides and training materials while collaborating with Sales, Service, and R&D teams to ensure customer satisfaction.

Qualifications

• Strong analytical skills to evaluate instrument performance and diagnose issues.
• Clear and professional communication for complex concepts and documentation.
• Hands-on troubleshooting of hardware, software, and protocols in lab settings.
• Technical support experience including remote and on-site assistance.
• Customer service mindset to build trust with stakeholders.
• Familiarity with molecular biology techniques and sample handling workflows.
• Adherence to safety and quality standards in the lab environment.
• Ability to work across teams and manage multiple priorities.

Responsibilities

• Troubleshoot AutoGen DNA/RNA extraction instruments and workflows.
• Perform root-cause analysis and implement corrective actions.
• Assist with instrument installations and validations.
• Document support activities and contribute to guides and training materials.
• Collaborate with sales, service, and R&D to meet customer needs and improve workflows.

Skills

Analytical thinking

Clear communication

Troubleshooting

Technical support

Customer service mindset

Molecular biology familiarity

Documentation

Cross-team collaboration

Education

Bachelor’s degree in life sciences/related field

Advanced degree or lab experience beneficial

Tools

Laboratory instrumentation handling

Job description

Company Description

AutoGen, Inc. provides expert DNA and RNA extraction solutions for both high- and low-volume laboratories through outsourced processing services, customizable automated instruments, and consumable kits. The company supports biobanks, universities, CROs, and diagnostic centers in increasing throughput, meeting project commitments, and advancing scientific research. AutoGen’s workflows are designed to maximize usable nucleic acid yield and include magnetic bead-based, column-based, and precipitation-based isolation methods. The organization also offers specialized extraction services, advanced sample storage and handling solutions, and saliva and microbiome collection products through key technology partnerships. AutoGen focuses on reliable, high-quality laboratory tools and services that help customers streamline operations and reduce errors.

Role Description

The Scientific Technical Specialist is a full-time, on-site role based in Holliston, MA. This position supports customers and internal teams by providing technical expertise on AutoGen’s DNA/RNA extraction instruments, workflows, and consumables. Day-to-day responsibilities include troubleshooting instrument and workflow issues, performing root-cause analysis, and delivering technical support via phone, email, and in-person interactions. The role also involves assisting with instrument installations and validations, documenting support activities, and contributing to user guides, application notes, and training materials. The Specialist collaborates with sales, service, and R&D teams to address customer needs, optimize workflows, and help ensure a high level of satisfaction with AutoGen solutions.

Qualifications

• Strong analytical skills to evaluate instrument performance, interpret data, and diagnose workflow or process issues.
• Clear and professional communication skills for explaining complex technical concepts to diverse audiences and preparing documentation.
• Hands-on troubleshooting abilities for resolving hardware, software, and protocol-related problems in laboratory environments.
• Technical support experience, including remote and on-site assistance, configuration guidance, and user training.
• Customer service mindset to build trust, manage expectations, and maintain positive relationships with scientific and technical stakeholders.
• Bachelor’s degree in a life science, biomedical engineering, or related technical field; advanced degree or equivalent lab experience is beneficial.
• Familiarity with molecular biology techniques, including nucleic acid extraction and sample handling workflows.
• Comfort working in a laboratory setting with instrumentation and consumables, adhering to safety and quality standards.
• Ability to work collaboratively across teams, manage multiple priorities, and maintain organized records of support activities.