DMV - Admin Specialist I

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

Department of Transportation is seeking an Administrative Specialist I to support the Customer Compliance Services Section. The role handles hearing requests, fees, scheduling, refunds, and inquiries, with responsibilities also including reviewing driving records and applying state statutes.

The position requires a high school diploma or GED with two years of related admin experience, or an equivalent combo, and experience in policy interpretation and customer service.

Qualifications

• High school diploma or GED plus two years of related administrative experience (or equivalent).
• Experience handling fees, balancing cash drawers, and electronic deposits.
• Proficient in MS Word, Excel, and Outlook; able to navigate mainframe and web-based systems.

Responsibilities

• Process hearing requests and collect hearing fees.
• Schedule hearings and map hearing requests.
• Process refunds and reject underpayments as needed.
• Receive and process inquiries from the public, attorneys, and officials.
• Review driving records and apply NC statutes.

Skills

Fees collection

Cash handling

Policies interpretation

MS Office (Word, Excel, Outlook)

Mainframe & web-based systems

Customer service

Education

High school diploma or GED + 2 years related admin experience

Tools

Mainframe systems

Web-based applications

Job description

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Administrative Specialist I (S)

Position Number

60030177

Grade

NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is a repost. Previous applications do not need to reapply and are still being considered.

The Administrative Support Unit is integral to the various Units within the Customer Compliance Services Section, including but not limited to Administrative Hearings, Adjudications, Ignition Interlock, and Medical Review. This position is responsible for processing hearing requests, collecting hearing fees, scheduling hearings, mapping hearing requests, processing refunds, rejecting under payments, receiving, and processing written or electronic inquiries from the public, attorneys, and government officials. This position also reviews and interprets the driving record and applies to North Carolina General Statutes.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - $68,679

Management prefers applicants with the following:

• Experience with collecting fees, balancing a cash drawer, and making electronic deposits.
• Working knowledge of reading, interpreting, and applying policies and procedures, while maintaining compliance with North Carolina General Statutes.
• Working experience using Microsoft Office, to include Word, Excel, and Outlook.
• Working experience with entering and extracting information from mainframe and web-based computer systems and applications.
• Experience providing customer service by phone and/or in person to a diverse clientele.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.