DMS ENDPOINT PROTECTION / SYSTEM CENTER CONFIGURATION MANAGER ENGINEER

NYC Department of Social Services; New York (NY); On-site; USD 103,000 - 120,000; Full time

Job summary

The NYC Department of Social Services is seeking a DMS Endpoint Protection / System Center Configuration Manager Engineer responsible for managing security and configuration of the IT infrastructure. This role requires experience in software development and effective management of security systems while supporting the agency's IT services.

Qualifications

• Two years of satisfactory software experience in relevant fields.
• Experience in project leading for complex software applications.

Responsibilities

• Manage and maintain SCCM infrastructure for the agency.
• Handle McAfee related issues and upgrade security products.
• Deploy security patches and monitor deployment success.

Skills

System Center Configuration Manager (SCCM)

McAfee

CrowdStrike FalconHost

Security Patching

Education

Baccalaureate degree in computer science or related field

Job description

DMS ENDPOINT PROTECTION / SYSTEM CENTER CONFIGURATION MANAGER ENGINEER

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APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

ITS/Office of Distributed Manage Services (DMS)/Windows Operation Unit, within ITS Infrastructure and Operations, is responsible for the analysis, design, development, implementation, enhancement, maintenance, and security of the DSS/HRA/DHS network infrastructure environment. This includes ensuring optimal network infrastructure availability, functionality, and stability with minimal downtime and/or loss of resources. The Office of Windows Operations is responsible for the security and update of all desktops and some servers within the agency. These tasks include managing Operating systems and Application patching, performing mass deployments of software applications, and assisting desktop group in the repairing of systems (using SCCM). All tasks are handled using the Microsoft System Center Configuration Manager (SCCM) infrastructure and application.

Information Technology Services (ITS)/Windows Operation Unit Is Recruiting For One (1) Computer Specialist (SW) III, To Function As a DMS Endpoint Protection / System Center Configuration Manager Engineer, Who Will

• Be responsible for managing and maintaining the Agency’s System Center Configuration Manager
  
  

(SCCM) infrastructure, support its end users, provide Tier I-II and III support for DSS/HRA/DHS

issues, and provide the analytical and technical experience needed to ensure the SCCM

infrastructure functions at optimal levels.

• Work with minimal supervision for handling McAfee related issues and upgrade Security products
  
  

(McAfee AntiVirus & FalconHost CrowdStrike) for HRA/DSS and DHS. Train other members of

DMS team and DSS Network Security office regarding the use of McAfee and its' components.

• Monitor the status messages and vulnerabilities from McAFee and FalconHost regarding systems
  
  

that are vulnerable to the infrastructure. Be the agencies “go to person” for all security related

application and system related issues. Devise a plan to remediate those system(s) and implement

either using DMS resources and or another team.

• Work with minimal supervision to build, deploy and monitor security patches and report to HRA
  
  

Network Security office. For additional emergency patches locate the fix patch, build the package,

test cases, select the source systems that have the vulnerability, deploy the fix, monitor the

deployment and report on the deployment.

• Schedule, assign, monitor and report other SCCM deployments through the DSS/HRA/DHS agencies.
  
  

Hours/Shift

Normal Business Hours

COMPUTER SPECIALIST (SOFTWARE) - 13632

Minimum Qualifications

• A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
• A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
• A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
  
  

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $103,765.00 – $119,330.00

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Government Administration

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