DMS/EMS/SCADA Analyst

AEP Service Corporation; Shreveport (LA); On-site; USD 63,000 - 110,000; Full time

Job summary

AEP Service Corporation in Shreveport, LA is seeking a DMS/EMS/SCADA Analyst Associate to support ICCP infrastructure and real-time data exchanges. The role covers configuration, testing, and troubleshooting using OpenICCP and Data Explorer, with an emphasis on reliability and data quality across EMS/SCADA environments.

The position offers entry- to mid-level responsibilities across on-going production activities, incident response, and knowledge growth in protection and control concepts, SQL

Qualifications

• Associate degree or higher in CS/EE/telecommunications, or equivalent experience.
• Familiarity with ICCP/SCADA systems and data exchange concepts.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Support and maintain ICCP infrastructure and real-time data exchanges.
• Configure, model, test, and troubleshoot ICCP points with OpenICCP.
• Respond to incidents and provide after-hours support as needed.
• Document configurations and procedures.

Skills

ICCP familiarity

Communication

Troubleshooting

SCADA awareness

SQL experience

Education

Associates Degree or higher

Tools

OpenICCP

Data Explorer

Job description

Job Summary

TOPS SCADA, Provide technical support for computer Distribution Management Systems (DMS) or Energy Management Systems (EMS) or Supervisory Control & Data Acquisition (SCADA) systems and other technical infrastructure used in Distribution/Transmission Operations centers. Position requires a high degree of adaptability, and a focus on meeting customer needs and continuous improvement in the systems supported. Protection and Control SCADA, Provide some technical support Assist Protection and Control Engineering (PCE) SCADA Standards and Production activities related to Distribution or AEP Transmission. Assist in areas of standards development, scoping, RTU setting creation, and implementation troubleshooting. A high ability to organize and coordinate customer needs will be required.

Job Description

This posting represents a role which can be filled at multiple levels. The description below shows the requirements for the DMS/EMS/SCADA Analyst Associate (SG5) with increased requirements for the DMS/EMS/SCADA Analyst (SG6) and DMS/EMS/SCADA Analyst (SG7) level.

What you'll do: Essential Job Functions & Tasks

• Support and maintain ICCP infrastructure and associated real-time data exchanges.
• Configure, model, test, and troubleshoot ICCP points and connections using OpenICCP and related applications.
• Investigate and resolve ICCP communication issues, data quality concerns, telemetry discrepancies, and point failures.
• Perform point modeling and configuration activities using OpenICCP configuration tools and Data Explorer.
• Support onboarding of new ICCP partners and implementation of new data exchange requirements.
• Monitor system health and respond to operational issues impacting real-time data communications.
• Work with Operations, EMS, ADMS, and external entities to ensure reliable exchange of critical operational data.
• Perform testing and validation of ICCP communications, including support of redundancy and failover testing activities.
• Develop and execute troubleshooting plans for complex communication and data flow issues.
• Support compliance activities associated with reliability standards and operational technology systems.
• Participate in after-hours support rotations and incident response activities as required.
• Document configurations, procedures, troubleshooting activities, and system changes.
• Ability to create, modify, and execute SQL queries for data analysis, system validation, and technical troubleshooting.

What we're looking for

Education requirements are listed below: Associates Degree or higher from an accredited college/university in Computer Science, Electrical Engineering, Telecommunications or related Technical field; or high school diploma and two years related military or electric utility technical experience.

Work Experience requirement listed below: No experience necessary with degree or as stated above. Education - associate's degree or equivalent technical, utility or military experience. Experience - high school diploma and two years related military, technical, or utility experience.

Other Must Haves

• Demonstrates Entry Level understanding of operational practices of applicable equipment and software in assigned areas of knowledge.
• Strong skills in communication, issue resolution, organization, and facilitation are essential.
• Solid understanding of the business unit / operating company systems is preferred.
• Experience with SCADA systems preferred.
• Perform troubleshooting and problem resolution in assigned areas of knowledge with Senior Level guidance.
• Provide after-hours support for the EMS/SCADA systems as needed.
• Begin to gain an understanding of current technology utilized by AEP and understanding how it applies to SCADA with Senior Level guidance.
• Begin to gain an understanding of basic Protection and Control application and the affect it has on overall SCADA with Senior Level guidance.
• Begins to gain an understanding of what each type of equipment is in the substation with Senior Level guidance.
• Preferred Experience: Experience in SQL is preferred.

What you'll get

Base Salary from $63,496.00-$79,369.00/year.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-007

Compensation Range: $63,496.00 - $109,543.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.