DME Program Leader — Healthcare Ops & Vendor Strategy

OrthoArizona; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Health savings account

Dental

Vision

Life insurance

401(k) with company contribution

Pet insurance

ID Theft protection

Legal assistance

Job summary

OrthoArizona in Phoenix, AZ, is seeking a DME Supervisor to lead the durable medical equipment program, manage an outsourced DME vendor, and align operations with revenue cycle goals. You will own vendor relationships, SLAs, and compliance across Medicare/Medicaid and commercial payers.

You will drive process improvements, train staff, monitor KPIs, and coordinate cross-functional projects with clinical, IT, and finance teams.

Qualifications

• Bachelor's degree in healthcare administration, business, finance, or a related field — or equivalent combination of education and experience.
• 5+ years of experience in healthcare operations, revenue cycle, or program/project management, including direct experience managing external vendors or third-party service providers.
• Working knowledge of DME operations, medical billing, coding, and payer reimbursement (Medicare, Medicaid, and commercial).
• Demonstrated success leading cross-functional projects and change initiatives in a healthcare setting.
• Strong analytical skills with the ability to build and interpret operational and financial reporting (advanced Excel; comfort with dashboards/BI tools).
• High School Diploma or GED.
• Excellent communication, negotiation, and relationship-management skills across clinical and administrative audiences.

Responsibilities

• Serve as the primary relationship owner and escalation point for the external full-service DME vendor across all lines of service.
• Manage the vendor contract and statement of work: track deliverables, service-level agreements (SLAs), pricing, and renewal timelines, and coordinate with legal, procurement, and finance on amendments.
• Establish and run a recurring governance cadence (weekly operational check-ins, monthly business reviews, quarterly strategic reviews) with clear agendas, action items, and accountability.
• Define, monitor, and enforce vendor KPIs and SLAs, including fulfillment turnaround, dispensing accuracy, claim submission timeliness, denial rates, collection rates, and patient responsiveness.
• Reconcile vendor invoices, fees, and revenue-share or management arrangements against actual performance and contractual terms.
• Ensure the DME program complies with Medicare/Medicaid, commercial payer, and accreditation requirements, including documentation, Advance Beneficiary Notices (ABNs), and supplier standards.
• Drive adoption of new tools and processes through training, documentation, and ongoing support, measuring uptake and addressing resistance.
• Coordinate cross-functional projects among clinical staff, operations, IT, compliance, and the vendor, keeping scope, timeline, and risks on track.
• Responsible for DME inventory control and dispensing.
• Responsible for maintaining supply and stock of casting and splinting material.
• Oversee maintenance upkeep of equipment (Cast saw, ultrasound machine etc.).
• Ensure proper documentation at time of dispensing DME including but not limited to; ABN forms and proof of delivery.
• Remain current and up to date on all aspects of DME inventory management.
• Educate and train appropriate staff with DME dispensing procedures.
• Properly track and route all orders.
• Ensure prior authorization is obtained for DME items.
• All other duties assigned.

Skills

Vendor management

Healthcare operations

DME operations

Data analysis

Contract management

Education

Bachelor's degree in healthcare administration, business, finance, or related field

High School Diploma or GED

Tools

Excel

BI tools

Job description

OrthoArizona in Phoenix, AZ, is seeking a DME Supervisor to lead the durable medical equipment program, manage an outsourced DME vendor, and align operations with revenue cycle goals. You will own vendor relationships, SLAs, and compliance across Medicare/Medicaid and commercial payers.

You will drive process improvements, train staff, monitor KPIs, and coordinate cross-functional projects with clinical, IT, and finance teams.