DME Coordinator: Patient Equipment & Access Liaison

Shepherd Center; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shepherd Center in Atlanta, GA, seeks a Durable Medical Equipment (DME) Coordinator to connect care teams, patients, and suppliers in fast-moving healthcare environments. The role ensures patients leave with the equipment and support needed for safe recovery.

You will coordinate authorizations, communicate patient needs to suppliers and case managers, ensure documentation meets payer and regulatory standards, and help identify gaps to improve access and timeliness of equipment delivery.

Qualifications

• Associate’s degree required.
• Certification not required.

Responsibilities

• Coordinate with suppliers, payers, and internal stakeholders to facilitate authorizations and resolve coverage barriers that may delay equipment delivery
• Communicate patient needs to suppliers and external case managers
• Provide clear, practical guidance on interactions between suppliers and patients/families
• Ensure all documentation meets payer, compliance, and regulatory standards
• Advocate for patient choice and serve as a central liaison between patients, families, suppliers, payers, case managers, and clinical teams to facilitate timely access to prescribed equipment
• Provide timely updates regarding equipment status, barriers, and anticipated delivery timelines to clinical and case management teams
• Participate in team meetings and ongoing education
• Identify gaps and inefficiencies and propose practical solutions
• Ensure compliance with HIPAA and organizational standards
• Other duties as assigned

Education

Associate’s degree

Job description

Shepherd Center in Atlanta, GA, seeks a Durable Medical Equipment (DME) Coordinator to connect care teams, patients, and suppliers in fast-moving healthcare environments. The role ensures patients leave with the equipment and support needed for safe recovery.

You will coordinate authorizations, communicate patient needs to suppliers and case managers, ensure documentation meets payer and regulatory standards, and help identify gaps to improve access and timeliness of equipment delivery.