DME Coordinator

OrthoVirginia Inc; New York (NY); On-site; USD 29,000 - 43,000; Full time

Job summary

OrthoVirginia seeks a DME Coordinator to join its clinical offices, coordinating the DME program, taking provider orders, and educating patients on proper use and fit of orthoses. You will collaborate with regional managers and clinicians to ensure accurate billing and timely preauthorizations.

The role emphasizes outstanding patient care, strong organization, and clear communication across clinics, contributing to the practice's leadership in orthopedic care.

Qualifications

• BA or BS preferred; HS diploma required.
• DME/Orthopaedic experience preferred but not required.
• Certification in Athletic Trainer, Orthotic Fitter, or Orthopaedic Tech preferred but not required.

Responsibilities

• Organizes and represents the assigned clinical component and location of OrthoVirginia's DME program.
• Daily measurements and fittings following provider orders.
• Educates patients on proper use and fit of DME and their financial responsibility.
• Works with DME Manager, providers, and staff on policy changes and inventory.
• Manages DME inventory at assigned locations and daily DME duties.
• Supports billing, preauthorization and insurance verification processes.

Skills

Customer service

Organization

Communication

Multitasking

Team collaboration

Medical terminology

Education

BA or BS preferred

HS Diploma or Equivalent

DME/Orthopaedic experience

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Position Summary

The DME Coordinator works in the clinical office(s) and consistently communicates with the Regional DME Manager, Clinical office managers, providers, and clinical teams to ensure patients receive outstanding care, understanding and proper use of their ordered orthosis.

Primary Functions & Accountabilities

• Organizes and represents the assigned clinical component and location of OrthoVirginia's DME program
• Daily measurements and fittings following provider orders
• Collaborates with the Regional DME Manager, providers, and clinical staff to ensure patients are educated on proper use and fit of DME
• Educates patients as to the financial responsibility associated with their DME
• Communicates with providers when changes are made to DME Policies and Procedures
• Responsible for the DME inventory management at assigned clinical locations and daily duties within the DME program
• Works closely with DME Business Specialist and Preauth Specialist to ensure accurate and timely billing and that preauthorization requests are met.
• Serves as point of contact for Billing, Insurance Verification, and DME Surgery Coordinator at assigned clinics
• Communicates well with other DME team members, regional and state to ensure excellent outcomes regarding patient care and inventory management
• Assists in quarterly training of clinical staff of proper use and fitting of DME
• Takes ownership of their assigned location(s) and supports the overall mission of the practice
• Other duties and projects assigned

Knowledge, Skills & Abilities

• Excellent customer service/patient care skills
• Exceptional organization and communication skills
• Ability to think on his/her feet and display strong emotional intelligence working with the public
• Ability to practice solid problem-solving techniques to ensure patients understand donning and doffing and are wearing their orthosis properly
• Knowledge of basic anatomy and medical terminology
• Must have the ability to multitask in a fast-paced environment
• Ability to contribute and work well with a team
• Ability to take on, organize and complete assigned department projects when requested by manager

Position Requirements

BA or BS preferred, HS Diploma or Equivalent General DME/Orthopaedic experience required. Certification as an Athletic Trainer, Orthotic Fitter, or Orthopaedic Tech preferred but not required Physical health sufficient to meet the ergonomic standards and demands of the position

Compensation Range for this position: $20.96 - $31.44

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy.

As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy.