DLE Title Consultant

okgov; Oklahoma; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Service Oklahoma seeks a DLE Title Consultant to support driver license and motor vehicle services for state residents. The role focuses on handling title and registration tasks, answering inquiries, and ensuring compliance with MV laws.

Responsibilities include processing title corrections, verifying court orders, and assisting customers with vehicle-related transactions, transfers, and inquiries in a fast-paced government environment.

Qualifications

Responsibilities

• Responds to questions and inquiries via telephone, mail, or in-person from SOK customers and/or Licensed Operators (LO's).
• Performs MV transactions including processing titles, lien titles, transfer-on-death requests, and related duties.
• Reviews applications, verifies documents, and maintains accurate records; conducts DL transactions and related testing procedures.

Job description

Job Posting Title DLE Title Consultant

Agency

640 SERVICE OKLAHOMA

Supervisory Organization Service Operations - R4 - OKC/Classen

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full time

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $47,000 .

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

AGENCY SUMMARY The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best‑in‑class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $47,000 .

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

POSITION SUMMARY

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

MV Transactions:

• Responds to questions and inquiries via telephone, mail, or in-person from SOK customers and/or Licensed Operators (LO's).
• Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.
• Receives and verifies court order requests from customers and LO's.
• Processes all title corrections that require payment.
• Composes title instructions for transactions that need to be completed with inventory for the processing section.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Answers general question through Teams for the SOK phone bank.
• Provides backup coverage for the store at SOK HQ when necessary.
• Balance cash daily.
• Assists in projects as assigned, such as DL transactions.
• Other duties as assigned.

DL Transactions:

• Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of qualifiable documents; to verify identity and determine eligibility for and type of driver's license or identification card.
• Advises applicants as to reasons application cannot be accepted and procedures to resolve any disqualifying issues including providing expert testimony relating to medical disqualifications.
• Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
• Conducts in-depth vehicle safety inspections of vehicles, buses and commercial vehicles to be used in completing required tests and tests operators' knowledge and ability to safely operate required systems and equipment.
• Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant's performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
• Establishes driver's license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
• Upon request, assists the Legal Division in gathering evidence to prepare for potential legal action on fraudulent applications.
• Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver's license laws, policies and procedures.
• Conducts other interviews and hearings, both formal and informal, as required, concerning all aspects of driver's lic