Divisional Program Manager Hybrid- Seattle, WA

Nordstrom Inc; Seattle (WA); Sur place; USD 94 000 - 155 000; Plein temps

Avantages offerts par ce poste

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Performance-based incentives/bonuses

Résumé du poste

Nordstrom, Inc. is seeking a Program Manager to lead store planning programs in collaboration with Design & Construction, Merchandising, and regional teams. This role drives initiatives from inception to execution, balancing schedule, budget, and quality while focusing on customer impact.

You will manage costs, forecast spend, and present risks and mitigations to leadership. Travel up to 40% is required; on-site collaboration is essential for successful fixtures and floor sets.

Qualifications

• 3+ years in project/program management with successful delivery in retail or design.
• Architectural/interior design or visual merchandising background preferred.
• Strong organizational skills and ability to manage multiple priorities.
• Balance design excellence with budget and operational constraints; strategic thinking.

Responsabilités

• Own program management for store planning, coordinating with VM, design, and construction teams.
• Identify scope, timeline, and budget trade-offs; communicate decisions to leadership.
• Prepare cost estimates and monitor budgets; update cost reports and forecast spend.
• Serve as primary contact for store/regional teams; support on-site fixture installs and floor sets.

Connaissances

Program management

Cross-functional collaboration

Leadership

Negotiation skills

Communication

Travel up to 40%

Formation

Degree in architecture, interior design, visual merchandising, or related field

Outils

AutoCAD

Bluebeam

Smartsheet

Microsoft 365

Confluence

Coupa

POMS

Description du poste

Job Description The Program Manager leads assigned programs and projects as the primary Store Planning partner to Design & Construction, Merchandising, Store/Regional Teams, and Brand Partners. The role drives workstreams from inception through execution in stores, building and executing integrated plans across multiple teams. The role manages programs of high impact, risk, and complexity, influences cross‑functional teams, and navigates ambiguity and competing priorities – always grounded in what matters most to our customers and our business.

KEY RESPONSIBILITIES:

Program Management

• Responsible for Fixture and Space Planning, partnering with Visual Merchandising (VM) Planning and Design Teams.
• Responsible for developing and maintaining Store Planning Standards, Fixture Catalogs and Department Concepts.
• Develop, maintain, and own tools and processes to organize, track, and communicate program/project status; continuously improve operating practices for speed and cost efficiency.
• Identify issues and changes early and independently drive solutions; present status updates and risk/mitigation strategies to leadership.

Planning

• Identify and document Scope of Work and prioritize business needs, in partnership with Design & Construction, ensuring the request is met and Store Planning Standards are maintained.
• Make and communicate trade‑off decisions on scope, timeline, and budget to merchants and leadership, including the timing and rationale for design choices.
• Collaborate with peers and leaders, influence stakeholder expectations through direct relationships, and mentor others on the team.

Financials and Budget

• Responsible for preparing cost estimates on CapEx project requests and financial Work Orders (WOs) for all assigned projects.
• Monitor work streams to ensure deliverables meet budget, timeline, and quality expectations.
• Responsible for timely and accurate Cost Report updates on all assigned projects, forecasting spend ahead and explaining variances.
• Partner with Regional Leadership in developing project specific budgets and prioritization of work.

Execution

• Serve as the primary contact for Store/Regional teams on store‑specific projects – ensuring alignment on schedule and store support needs.
• Support projects on‑site, as needed – including fixture installations, floor sets and merchandising.
• Partner with Install Planner on Purchase Orders (POs) and vendor logistics commitments.

CORE COMPETENCIES:

• Drive Results: Emphasizes the importance of achieving results; challenges poor outcomes or unproductive behaviors.
• Builds Trust: Gains trust by showing consistency between what is said and what is done.
• Communicates Effectively: Takes steps to ensure effective communication between individuals and teams, communicating clearly and concisely through VP level. Pays attention to others’ input and perspectives; asks questions and summarizes input to confirm understanding.
• Decision Quality: Demonstrates an ability to make tough decisions and advance initiatives that may be unpopular. Integrates analysis, experience, and other inputs to make effective decisions.
• Manages Complexity: Explores issues and uncovers the underlying issues and root causes. Determines the new information needed to solve problems and incorporates these concepts into the analysis.

QUALIFICATIONS:

• 3+ years in project/program management with demonstrated successful program delivery within retail or design (architecture, interior planning, construction, vendor sourcing, product development) or 5+ years in corporate Visual Merchandising Management.
• Degree in architecture, interior design, visual merchandising, or related field (or equivalent experience); ability to understand construction documents, shop drawings, and architectural details/specifications, preferred.
• Strong organizational abilities; adept at managing multiple priorities under tight deadlines; able to adapt own tools and standards to the work.
• Ability to balance design excellence with operational and budget constraints; strategic thinker.
• Proficient in visual, written, and verbal communication; strong negotiation skills.
• Technical skills: AutoCAD, Bluebeam, Smartsheet, Microsoft 365, Confluence, Coupa, POMS (Purchase Order Management Software), preferred.
• Experience with process improvement (Six Sigma, Lean, TQM) a plus.
• Ability to travel up to 40%, work off‑hours/weekends as needed.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$93,500.00 - $155,000.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance‑based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

• 401k
• Medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays
• More

Eligibility requirements may apply based on location, job level, classification, and length of employment.

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants:

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees:

Nordstrom keeps job postings open for at least one day after the posting date.

© 2026 Nordstrom, Inc

About Us

We’re a fast‑moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

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