Divisional MRO Network Operations Director

Hartzell Propeller Inc.; Landin Park (OH); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Equity upside

Job summary

Hartzell Propeller Inc. seeks an Operations Director for its MRO network to drive KPI-driven excellence across the US footprint.

You will lead standardization efforts, optimize inventory, and oversee key projects that improve safety, quality, and cost effectiveness. Reporting to the VP/ GM of Hartzell Global Services, you will partner with the Hartzell Propeller leadership to grow the MRO sector toward its $150M topline goal while maintaining exceptional customer service and compliance with

Qualifications

• Bachelor’s degree in Operations, Business, Engineering, or related discipline preferred.
• 6+ years of operational leadership experience.
• Broad knowledge of operations management, process improvement, and workforce leadership.
• Previous supervisory or management experience required.

Responsibilities

• Drive KPI attainment and operational excellence across the US MRO network.
• Standardize processes, improve inventory management, and lead project implementations.
• Ensure compliance with company policies and deliver high levels of customer service.
• Collaborate with Hartzell Propeller and Hartzell Global Services leaders to support growth of the MRO sector.

Skills

Operations management

Workflow coordination

Resource planning

Process improvement

Leadership

Employee development

KPI management

Cross-functional coordination

Problem-solving

Policy implementation

Communication (oral & written)

Proficient computer skills (MS Office)

Education

Bachelor’s degree in Operations/Business/Engineering

Tools

Microsoft Office & operations systems

Job description

Description

Our Company Hartzell Propeller

HTTPS://HARTZELLPROP.COM/

Global Aircraft Propeller MRO | Hartzell Global Services

Hartzell Propeller was founded in 1917 and is headquartered in Piqua, Ohio. Hartzell Propeller is the global leader in advanced aircraft propeller design and manufacturing technology for general aviation applications – both piston engine and turboprop – as well as custom propulsion solutions for electric, hybrid-electric aircraft and advanced air mobility programs. In 2021, Hartzell Propeller acquired Tanis Aircraft Products to expand Hartzell’s heating products and expanded its offerings in the experimental propeller market with the acquisition of Whirlwind Propeller. Hartzell expanded its presence in the MRO market beginning in 2024 and has since grown its network to 12 MRO sites.

Position Overview

Reporting to VP/ GM of Hartzell Global Services, Chad Sheline, the Operations Director of the MRO Network, will be a service-oriented leader responsible for driving the KPI’s and operational excellence across the US network. This person will have a strong understanding of KPI’s (Safety, Quality, OTD, Turnaround Time (TAT), On time Delivery (OTD) and Productivity) and the ability to drive standardization, inventory management and project implementation across the network.

S/he will be responsible for ensuring that company policies, plans, standards and requirements are met and that the highest level of customer services is provided through the HGS business. The Operations Director will collaborate with the Hartzell Propeller and Hartzell Global Services leadership teams to support the growth of the HGS sector. The MRO businesses are currently at $100M topline revenue with a goal to grow to $150M with a worldwide footprint.

First Year Success Factors

• Learn the business and identify opportunities to maximize growth opportunities by leveraging each business’s strengths


• Understand and further develop standard operating procedures and process required to service our products


• Facilitate, drive and participate in formal problem-solving activities to improve safety, quality and reduce cost

Requirements

Required Technical Competencies

• Operations management and workflow coordination


• Resource planning and operational execution


• Process improvement and efficiency initiatives


• Leadership and employee development


• KPI management and operational analysis


• Cross-functional coordination and communication


• Problem-solving and operational decision-making


• Policy implementation and compliance management


• Proficient Computer Skills – Microsoft Office and operational systems


• Excellent Communication Skills – both verbal and written

Education and Experience

• Bachelor’s degree in Operations, Business, Engineering, or related discipline preferred


• 6+ years of operational leadership experience


• Broad knowledge of operations management, process improvement, and workforce leadership


• Previous supervisory or management experience required

Behavioral Competencies – Demonstrates behaviors consistent with our values

• Thinks and acts like an owner
  
  
  
  • Uses company resources wisely & cost-effectively
  
  
  • Shows pride in the organization and a commitment to its long-term success
  
  
  • Takes full responsibility for their actions
  
  
  • Holds self to high standards of performance and integrity
  
  
  
  


• Demonstrates high integrity
  
  
  
  • Consistently acts with honesty, transparency and high ethics
  
  
  • Makes decisions based on what is morally right
  
  
  • Owns their actions and holds themselves-accountable
  
  
  
  


• Puts team above self; in it together
  
  
  
  • Prioritizes team and company over personal gain
  
  
  • Collaborate with team members within the department and across all functions
  
  
  • Contributes to a positive, inclusive work environment
  
  
  
  


• Innovates and improves
  
  
  
  • Actively supports or initiates continuous improvement efforts
  
  
  • Shares ideas and suggests solutions that enhance team or business performance
  
  
  • Is open to feedback and embraces changes
  
  
  • Demonstrates a bias towards action
  
  
  
  


• Honors commitments
  
  
  
  • Consistently follows through on project timelines, meeting and deliverables
  
  
  • Takes ownership for responsibilities and delivers results
  
  
  • Makes and holds commitment
  
  
  • Communicates proactively when challenges arise and adjusts plans to stay on track
  
  
  
  

Travel

• Travel will depend on the placement’s location, but it’s expected that s/he is physically present at the MRO locations

Compensation

• Competitive Base Salary and Annual Performance Bonus


• Equity upside (GPU)


• Company Benefits Plan

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify