Divisional Head-Last Mile

A.P. Moller - Maersk; Brea (CA); On-site; USD 165,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Last Mile seeks a Divisional Head of Heavy & Bulky Delivery Services to own the divisional P&L, lead Territory/Division Managers, and serve as the executive interface with retail partners. Final mile experience is required and travel is expected.

The role combines operational leadership with commercial accountability, driving network planning, KPI performance, and strong client relationships across the division.

Qualifications

• 10+ years in last-mile, transportation, 3PL, or supply chain operations, incl. 5+ years leading multi-site/territory field operations.
• Proven experience managing other managers (leader of leaders).
• Full P&L ownership at scale.
• Experience managing senior executive-level customer relationships with strategic retail or enterprise accounts.
• Working knowledge of DOT/FMCSA requirements and managing a carrier/hauler/owner-operator network.

Responsibilities

• Own divisional P&L, revenue, costs, and margins.
• Lead monthly P&L reviews with managers and finance partners.
• Identify revenue expansion: new markets, services, pricing improvements.
• Maintain financial fluency at market level.
• Coach and review managers; drive talent calibration.
• Set divisional performance standards across territories.
• Manage senior client relationships and deliver weekly/monthly reviews.
• Ensure proactive communication to avoid late issue disclosures.
• Plan and align divisional accounts and annual plans.
• Monitor divisional KPIs and network planning against forecasts.

Skills

Leadership

P&L ownership

Senior customer relationships

DOT/FMCSA knowledge

Willingness to travel

Education

Bachelor’s degree or equivalent

MBA or equivalent advanced degree

Job description

Maersk Ground Freight (MGF) is an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we connect and simplify global trade and help our customers grow and thrive. MGF offers transportation services like FTL, LTL, brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology.

We are seeking a Divisional Head of Heavy & Bulky Delivery Services within Maersk Last Mile. Final mile experience is required and the role requires frequent travel.

Summary

Maersk Last Mile delivers heavy and bulky products that retail customers count on: appliances, furniture, and large-format goods that arrive at the door and into the home. The Director, Heavy & Bulky Delivery Services is the senior operational and commercial leader of a defined division. You own the divisional P&L, lead a team of Territory/Division Managers, and serve as the executive interface with our retail partners at the divisional level.

Key Responsibilities

• Own the divisional P&L, including revenue performance, cost discipline, and margin against plan.
• Lead monthly P&L reviews with managers and finance partners.
• Identify and pursue revenue expansion: new markets, new service lines, expanded scope, and pricing improvements.
• Maintain financial fluency at the market level.
• Coach, review, and hold your managers accountable through consistent cadence.
• Run monthly talent calibration across managers and key field leaders.
• Set divisional performance standards and enforce them across all territories.
• Own the senior client relationship and deliver weekly recaps and monthly business reviews.
• Communicate proactively to prevent clients from learning about significant operational issues late.
• Position Maersk Last Mile for account growth and develop a QBR and annual account-planning framework.
• Own divisional KPI performance: Completion Rate, Perfect Delivery, customer satisfaction, Re-trip Rate, and timing compliance.
• Review Manager Rank view weekly and lead the divisional WBR.
• Identify macro performance patterns and intervene with appropriate scope.
• Run monthly network and fleet planning against volume forecasts.
• Lead hauler transition or network restructuring decisions.
• Monitor hauler retention, capacity coverage, and quality.
• Ensure DOT compliance and incident reporting across the division.
• Own the relationship with corporate compliance and safety.
• Review high-value and divisional-level claims.
• Own the view of claims cost absorption and drive structural changes that reduce it.

Key Capabilities & Experience

Required

• 10+ years in last-mile, transportation, 3PL, or supply chain operations, including 5+ years leading multi-site or multi-territory field operations.
• Proven experience managing other managers (a leader of leaders).
• Demonstrated full P&L ownership at scale.
• Track record of owning senior, executive-level customer relationships with strategic retail or enterprise accounts.
• Working knowledge of DOT/FMCSA requirements and experience managing a contracted carrier, hauler, or owner-operator network.
• Bachelor’s degree, or equivalent experience.
• Willingness to travel across the assigned division.

Preferred

• Heavy / bulky, appliance, furniture, or big-and-bulky last-mile experience.
• Experience supporting national retail delivery programs for major home and furniture retailers.
• Continuous improvement credential (Lean, Six Sigma) and a structured approach to operational problem-solving.
• MBA or equivalent advanced degree.
• Experience leading network integration, restructuring, or post-acquisition operations.

Company Benefits

• Medical
• Dental
• Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$165,000–$180,000 annually. The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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