Division Specialist

Lendmark Financial Services LLC; Altavista (VA); On-site; USD 33,000 - 41,000; Full time

Job summary

Lendmark Financial Services seeks a Division Specialist to support multiple branches and ensure efficient operation while delivering trustworthy service to customers and staff.

The role involves assisting branch managers, making loan decisions within limits, developing community relationships, and maintaining high customer service standards across branches. Travel may be required and strong knowledge of lending processes is a plus.

Qualifications

• Excellent communication skills.
• High School Diploma or GED or equivalent.
• Bilingual Spanish/English preferred.
• 5+ years consumer finance or related experience.

Responsibilities

• Assist with support and management of multiple branch locations.
• Make loan decisions up to lending limits; process and close consumer loans.
• Develop community relationships to meet sales goals; drive business development.
• Ensure high quality customer service and staff performance reviews as needed.
• Travel to branches as required and support overall branch profitability.

Skills

Excellent communication skills

Customer service

Education

High School Diploma or GED

Tools

Lending software

Microsoft Windows

Excel

Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.SUMMARY:The role of the Division Specialist is to support multiple branches as assigned by the AVP, Divisional Branch Coordinator. The Division Specialist will be responsible for overseeing the efficient operation of multiple branches and ensuring all operational functions are completely and properly performed to expectations, while conveying a feeling of trust, service, security and satisfaction to customers and staff.MAJOR DUTIES/RESPONSIBILITES:Assist with the support and management of multiple branch locations and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.Assist multiple branch managers with business development relationships within the community. Sell products and services to meet sales goals.Assist customers with the implementation of solutions and monitor overall customer satisfaction.Assist multiple branch managers with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.Ensure a high quality of customer service.Ability to travel as required.All other duties as assigned.BASIC REQUIREMENTS:High School Diploma or GED from accredited institution5 plus years consumer finance or related experienceAbility to work with minimum supervisionExcellent communication skillsProficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word ApplicationsPREFERRED/DESIRED QUALIFICATIONS:Associates or Bachelor’s DegreeBilingual, Spanish/EnglishCOMPENSATION:The salary range for this position is $24/hr - $30/hr based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.This position is eligible for Semi Annual Incentive compensation based on individual and company performance guidelines.WORK ENVIRONMENT:Office EnvironmentIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!