District Support Manager – Pharmacy Operations (Non-RPh)

Azend Pharma; New York (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Job summary

Azend Pharma is seeking a District Support Manager – Pharmacy Operations (Non-RPh) to oversee and optimize operations across multiple NYC-area pharmacy locations within a defined territory.

You will partner with pharmacy teams, vendors, and leadership to ensure compliant workflows, accurate reporting, and strong patient experience, with a base of $65,000 plus a performance bonus.

Qualifications

• 3+ years of pharmacy or healthcare operations experience.
• Strong understanding of retail, specialty, or mail-order pharmacy workflows.
• Experience supporting multi-site operations and staff training.
• Ability to manage multiple priorities across locations.
• Excellent communication and organizational skills.
• Familiarity with compliance reporting and HIPAA requirements.

Responsibilities

• Oversee daily operations across multiple pharmacy locations in the territory.
• Ensure workflow consistency and service delivery standards.
• Monitor KPIs to support revenue and profitability.
• Support staffing coordination and training.
• Manage inventory control and audit readiness.
• Collaborate with vendors and pharmacy partners.

Skills

Communication skills

Organizational skills

Time management

Problem-solving

Multi-site operations

Travel readiness

Education

HS diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Job Title:

District Support Manager – Pharmacy Operations (Non-RPh)

Base of Operations Location

Downtown Pharmacy | 165 William St., New York, NY 10038

Territory Coverage

Greater New York and NYC Area

Employment Type

Full-Time

Compensation

$65,000 annually, plus performance-based bonus

Pay Cycle

Biweekly

Position Summary

The Pharmacy Operations Manager / District Support Manager – Specialty Pharmacy Operations is responsible for supporting and optimizing operational performance across multiple pharmacy locations within an assigned territory. This role serves as a key liaison between pharmacy teams, vendors, and company leadership to ensure consistent execution of workflows, policies, compliance standards, and performance expectations. This position is ideal for an experienced pharmacy operations professional, Pharmacy Technician, or healthcare operations leader with a strong background in workflow coordination, compliance support, multi-site operations, staff training, and cross-functional collaboration. The role focuses on operational efficiency, reporting accuracy, compliance, customer experience, and the successful implementation of special projects and operational initiatives.

Key Responsibilities

Operational Oversight & Execution

• Support and oversee daily operations across multiple pharmacy locations within the assigned territory.
• Ensure consistency in workflow processes, operational standards, and service delivery.
• Monitor operational performance and key performance indicators (KPIs) to support revenue growth and profitability.
• Identify operational inefficiencies and help implement process improvements.
• Assist with staffing coordination and workflow adjustments to maintain productivity and service levels.
• Support inventory control processes, including ordering, reconciliation, audit readiness, and documentation.

Compliance & Quality Assurance

• Ensure pharmacy operations follow all applicable federal, state, and local regulations.
• Ensure all company policies, SOPs, and operational procedures are followed across locations.
• Confirm that all required pharmacy licenses, permits, and compliance documentation remain current.
• Ensure pharmacies remain compliant with HIPAA destruction processes and other required vendor-supported compliance services.
• Maintain logs and documentation required for compliance and internal reviews, including temperature logs, recall records, invoices, and related operational records.
• Support internal audits, accreditation preparation, quality assurance initiatives, and corrective action planning.
• Maintain strict standards for patient confidentiality, data integrity, safety, and regulatory compliance.

Field Support & Team Development

• Provide onboarding, training, and ongoing operational support for pharmacy technicians and support staff.
• Act as a resource for workflow questions, operational challenges, and system usage.
• Support leadership with coaching, development planning, and performance feedback.
• Foster a collaborative, accountable, and service-oriented environment across multiple pharmacy locations.

Vendor & System Management

• Serve as a point of contact between the company, pharmacies, vendors, and pharmacy partners to support smooth daily operations.
• Support the setup, troubleshooting, maintenance, and transition of systems and operational tools.
• Assist with upgrades, process rollouts, and implementation of new technologies.

Cross-Functional Support, Reporting & Analysis

• Work closely with Finance, HR, and Onboarding teams to support pharmacy operations.
• Support Finance with cash management reporting processes and operational data tracking.
• Communicate updates, issues, and progress clearly across departments and pharmacy locations.
• Assist in collecting and analyzing operational data to support informed decision-making and continuous improvement.

Business Operations & Program Support

• Assist in the implementation of new pharmacy programs, services, and operational initiatives.
• Support third‑party programs, specialty workflows, and related pharmacy operations, including 340B exposure if applicable.
• Contribute to operational strategies that improve efficiency, service quality, patient satisfaction, and business performance.

Project & Field Operations Support

• Support new site openings, transitions, remodels, and operational rollouts.
• Participate in field visits to assess operations and provide hands‑on support.
• Ensure implementation of special projects and assigned operational initiatives.
• Field ride‑alongs and in‑person meetings are a mandatory responsibility of this position.

Customer & Patient Experience

• Support resolution of escalated operational and service‑related issues.
• Promote high standards of customer service and patient support across all locations.
• Identify opportunities to improve patient, provider, and partner experience.

Qualifications

Required

• High school diploma or equivalent.
• 3+ years of pharmacy, healthcare operations, or related experience.
• Strong understanding of pharmacy workflow, including retail, specialty, or mail‑order environments.
• Experience supporting team operations, workflow coordination, training, or multi‑site operations.
• Ability to manage multiple priorities across different locations.
• Strong communication, organizational, and problem‑solving skills.
• Comfortable using software systems, dashboards, reporting tools, and basic data analysis.

Preferred

• Certified Pharmacy Technician (CPhT) or applicable state registration.
• Lead Technician, Senior Technician, supervisory, or operations management experience.
• Experience in multi‑site or high‑volume pharmacy environments.
• Familiarity with pharmacy systems, inventory management, vendor coordination, and compliance reporting.
• Exposure to specialty pharmacy operations, healthcare programs, or 340B workflows.

Core Competencies

• Strong organizational and time management skills
• Excellent written and verbal communication
• Detail‑oriented with a strong focus on compliance and accuracy
• Ability to analyze workflows and support process improvement
• Adaptability in a fast‑paced, evolving environment
• Ability to work independently while supporting a broader team
• Professionalism, accountability, and sound judgment

Work Environment & Expectations

• Field‑based role with required travel throughout Greater Northern New Jersey and South New Jersey.
• Must be willing and able to travel regularly within the assigned territory.
• Ability to work flexible hours based on operational needs.
• Frequent interaction with pharmacy teams, leadership, vendors, and support departments.
• Fast‑paced, multi‑location healthcare environment.

Compensation & Benefits

• Salary: $65,000 per year
• Performance‑based bonus
• Vehicle travel/gas reimbursement
  • Travel stipend
• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• 401(k) with company matching
• Biweekly pay cycle

Equal Opportunity Employer

Azend Pharma is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations throughout the hiring process.