District Supervisor

Regional Finance (Regional Management Corp.); Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Regional Finance (Regional Management Corp.) is seeking a District Supervisor in Phoenix, Arizona. The District Supervisor will oversee six to ten branch managers, focusing on profitability and compliance while fostering a positive work environment.

Ideal candidates have at least 7 years in consumer finance and possess leadership qualities, strong communication skills, and a passion for customer service. A driver's license and high school diploma are required, with a preference for those holding a bachelor's degree.

Qualifications

• Minimum of 7 years’ experience in the consumer finance industry.
• Valid Driver’s License and access to a dependable automobile.
• Must pass drug screen, criminal and credit background checks.

Responsibilities

• Enhances branch profitability through leadership.
• Works with executive leadership to execute strategic plans.
• Trains Branch Managers and personnel on compliance.
• Provides guidance to achieve operational objectives.

Skills

Leadership qualities

Consumer finance industry knowledge

Excellent communication skills

Customer service orientation

Integrity

Sales mentality

Education

High School Diploma or Equivalent

Bachelor’s degree from accredited institution (preferred)

Tools

Driver’s License

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Job Purpose

The District Supervisor is the multi-unit manager on the front lines of our business. The position reports to the State Vice President Operations with a portfolio of six to ten branch Managers under direct supervision. Supervisors work closely with the Branch Managers to achieve district goals, including sales and profit objectives, client service, compliance, human capital investment and retention, and workforce excellence.

Duties And Responsibilities

• Enhances branch profitability, control and growth through effective leadership.
• Works with executive leadership to formulate and execute strategic plans.
• Assesses branch needs, market conditions, and competitive landscape.
• Identifies strategies to maximize sales and profits.
• Critically analyzes data and translates that into a plan of action.
• Challenges and motivates Team Members in an atmosphere of mutual respect, while establishing expectations, setting standards and providing timely, effective feedback.
• Communicates to Team Members company, district and branch initiatives.
• Directs Branch Managers and personnel in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act).
• Trains Branch Managers and personnel and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices).
• Audits branch compliance with all company policies and procedures as well as state and federal guidelines, laws and practices.
• Directly selects, trains, and manages performance of branch managers.
• Provides highly visible and active guidance to all Team Members in the district.
• Provides a positive, performance-driven work environment wherein the Team Members are valued and their professional development is a priority.
• Develops and mentors Team Members, while creating succession plans for the district.
• Builds a culture of inclusiveness and fairness.
• Completes district administrative activities such as weekly reports.
• Counsels and provide guidance to branch managers to achieve operational objectives, including communication of appropriate company policies and procedures.
• Fosters an environment of high levels of integrity and ethics are standard.
• Leads by continually modelling ethical business practices.

Minimum Qualifications

• High School Diploma or Equivalent
• Minimum of 7 years’ experience in consumer finance industry.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal and credit background checks.

Preferred Qualifications

• Bachelor’s degree from accredited institution.
• Willingness to relocate for career advancement.

Critical Competencies

• Excellent knowledge of consumer finance industry.
• Leadership qualities.
• Passionate about excellence.
• Above average communications skills.
• Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Calm under pressure.
• Proven ability to multi-task and organize effectively.
• High degree of integrity.
• Sales mentality.

Working Conditions

• This position primarily works in different on-site Branch offices and spends approximately 25% of the time driving to locations.
• High degree of self-confidence.
• Interpersonal assertiveness.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (Protected Characteristics). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.