Branch Manager

3M HEALTHCARE; Salt Lake City (UT); On-site; USD 64,800 - 79,200; Full time

Benefits offered by this job

Monthly bonus

Medical, dental, vision, and 401(k)

Job summary

Regional is seeking a Branch Manager to lead a team, manage the branch P&L, drive loan growth, and maintain partnerships. You will oversee staff performance, implement company policies, and ensure high standards of customer service.

You will coordinate with District Supervisors on staffing, deliver monthly reporting, and ensure compliance with regulations while promoting career growth and performance-based rewards.

Qualifications

• High School Diploma or Equivalent.
• 2 years of management experience or completion of required Management Trainee program.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal and credit background checks.

Responsibilities

• Lead and inspire team members to achieve branch profitability.
• Make decisions within policy guidelines with District Supervisor oversight.
• Present loan solutions as subject matter expert on personal loan products.
• Manage branch operations, credit extension, and follow-up with past-due customers.
• Build and maintain customer relationships through excellent service.
• Train staff on branch operations, policies, and regulatory requirements.
• Collaborate with Recruiting and District Supervisors on staffing needs.
• Develop partnerships with local businesses and Account Managers to strengthen relations.

Skills

Management experience

Customer service

Communication skills

Sales mindset

Team leadership

Education

High School Diploma

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Job Purpose

The Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.

Why work at Regional?

Regional offers competitive pay! We do our best to show that we value our team members!

You are eligible for a monthly bonus.

You will have promotion opportunities.

All full‑time team members have access to our medical, dental, vision and 401(k) benefits.

Pays an average of $72,000, this amount can vary based on your location and cost of living adjustments.

Duties and Responsibilities

• Manages and inspires team members to perform to their full potential, thereby driving branch profitability.
• Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.
• Acts as subject matter expert on personal loan product offerings to present loan solutions to current and potential customers.
• Creates and maintains branch operations solvency by controlling assets, proper credit extension, and proper follow‑up and counseling of past‑due customers.
• Establishes and builds customer relationships through delivering exceptional service.
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness, and efficiency by training employees and correcting errors.
• Trains and develops employees on current and new branch operations, company policies, procedures, and laws governing the consumer finance business.
• Works with Recruiting and District Supervisors to address branch staffing needs.
• Cultivates new relationships with local retail businesses and partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints, and train business partners in company policies and procedures.
• Approves and closes loans, as necessary.
• Works with past‑due customers by developing a plan for resolution.
• Delegates all collection activity daily and follows up to ensure completion.
• Processes insurance claims for customers, maintains proper insurance claims records and reports.
• Teles and sends collection material to past‑due customers as needed.
• Accepts and posts payments and processes and reviews loan documentation.
• Answers telephone as needed.
• Completes month‑end reporting.
• Approves branch expenses, signs checks for branch expenses, loans and money remittances.
• Approves all supply requisitions and verifies cash by balancing cash drawers and maintaining cash count record.
• Other duties as assigned by leadership.

Minimum Qualifications

• High School Diploma or Equivalent
• 2 years of management experience or completion of required Management Trainee program
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Must pass drug screen, criminal and credit background checks

Preferred Qualifications

• 1+ years of Consumer Finance experience
• College degree a plus
• Willingness to relocate for career advancement

Critical Competencies

• Demonstrated passion for customer service
• Excellent written and verbal communication skills
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co‑workers
• Thrives in a pay for performance atmosphere
• Proven ability to multi‑task
• High degree of integrity and confidence
• Sales mentality
• Adaptable to an ever‑changing environment
• Desire for career advancement
• Problem solving skills
• Empowers others
• Emotional Intelligence
• Conflict Management skills

Working Conditions

This position works in an office providing consumer loan products in person and over the phone. This position will occasionally require driving in his/her personal vehicle. The Branch Manager typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage‑hour law, which means that it is not eligible for overtime pay.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link:

https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf

Equal Opportunity Employer Statement

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non‑discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.