District Service Manager- Eastern Region

International Motors, LLC; Lisle (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

International Motors, LLC, based in Lisle, Illinois, is seeking a District Service Manager to cover the Eastern Region. The DSM will support customers with warranty, training, and fleet management while traveling to dealer, customer, or fleet sites across the Eastern Region.

The role requires advising Fleet and Dealer Service Teams on best practices for International products and maintaining strong customer relationships.

Qualifications

• Bachelor's degree and at least 5 years of customer service experience
• At least 1 year of lead experience
• Master's degree and at least 3 years of customer service experience
• At least 8 years of customer service experience and lead experience

Responsibilities

• Maintain and develop outstanding customer relationships.
• Advise Fleet and Dealer Service teams on best practices for all our International products.
• Provide quarterly reviews with key customers.
• Reinforce Service Metrics and OEM standards with regular on-site visits as well as regular virtual meetings.
• Responds to customer product inquiries via telephone or in written email or chat sessions or case system, including Tier 1 and Tier2 support levels.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility situations.
• Troubleshoots product problems and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Conduct technical and procedural training when necessary
• Ability to travel 75% of the time

Skills

Organizational Skills

Multi Tasking

Public Speaking

Product Knowledge

Job description

Position Overview

International has an exciting opportunity for a District Service Manager to cover the Eastern Region.

The District Service Manager (DSM) will support our customers by assisting with all areas of product support including warranty, training, and fleet management. The DSM will travel to various dealer, customer, or fleet locations throughout the Eastern Region. Advising Fleet and Dealer Service Teams on best practices for International products.

Responsibilities

• Maintain and develop outstanding customer relationships
• Advise Fleet and Dealer Service teams on best practices for all our International products
• Provide quarterly reviews with key customers.
• Reinforce Service Metrics and OEM standards with regular on-site visits as well as regular virtual meetings.
• Responds to customer product inquiries via telephone or in written email or chat sessions or case system, including Tier 1 and Tier2 support levels.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility situations.
• Troubleshoots product problems and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Conduct technical and procedural training when necessary
• Ability to travel 75% of the time
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
• Provides information tracking, billing/invoicing and report support.

Minimum Requirements

• Bachelor's degree and at least 5 years of customer service experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of customer service experience
• At least 1 years of lead experience

OR

• At least 8 years of customer service experience
• At least 1 years of lead experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Organizational Skills
• Multi Tasking
• Public Speaking
• Product Knowledge

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus,TRATONSE is the parent and holding company of theTRATONGROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visitInternational.com.

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [e-mail] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.