District Service Manager

Penske; Londonderry (NH); On-site; USD 70,000 - 90,000; Full time

Job summary

A logistics services company is seeking a District Service Manager in Londonderry, NH. You will oversee multiple locations and drive team performance to ensure excellent customer experience. Responsibilities include managing service operations, ensuring compliance with policies, and conducting location reviews. The ideal candidate has 5-10 years of maintenance and leadership experience along with knowledge of vehicle components. This role requires supervisory experience and a valid driver’s license.

Qualifications

• 5 – 10 years maintenance and leadership experience preferred.
• Minimum of 3 years supervisory experience.
• In-depth knowledge of vehicle components including engine and electrical systems.

Responsibilities

• Oversee management of multiple locations across the district.
• Implement and manage consistent policies and procedures.
• Conduct Location Reviews and respond to customer inquiries.

Skills

Maintenance experience

Leadership experience

Knowledge of vehicle components

Proficiency in Microsoft Office

Quality program certification

Education

Associate/Technical degree

BS/BA

Job description

Position Summary:

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team’s performance to ensure a high degree of effectiveness and customer experience across multiple facilities.

The DSM ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs). In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities.

This position will be located at the Penske facility located at 22 Jacks Bridge Road in Londonderry, NH.

Major Responsibilities:

• Oversee the management and administration of multiple locations across the district
• Implement and manage consistent policies and procedures
• Conduct Location Reviews
• Lead through various communication channels such as in-person meetings and conference calls
• Flawless execution of company processes
• Respond to customer operational inquiries
• Technical training and development planning
• Customer Experience
• Cost control
• Ensure process compliance
• Maximize warranty recovery
• Fleet review, consulting and planning
• Root cause analysis and proactive planning
• Maintain relationships with approved suppliers
• Mentor / Coach / Lead a Maintenance Team
• Analyze data
• Other projects and tasks as assigned

Qualifications:

• 5 – 10 years maintenance and leadership experience preferred
• Minimum of 3 years supervisory experience
• In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
• Associate/Technical degree preferred, BS/BA a plus
• Valid Driver’s License required
• Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint a plus
• Quality program certification (Six Sigma, ISO) a plus
• Truck Marketing Institute, OEM, and technical training courses a plus
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
• This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.