District Service Manager

Penske Truck Leasing; Londonderry (NH); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading logistics company in Londonderry, NH, is seeking an experienced District Service Manager to oversee multiple locations and enhance customer experience. The ideal candidate will have 5-10 years of leadership experience in maintenance, knowledge of vehicle components, and proficiency in Microsoft Office tools. Responsibilities include managing location compliance, providing technical training, and mentoring staff. This role requires a valid driver's license and adherence to safety policies.

Qualifications

• 5 - 10 years of maintenance and leadership experience preferred.
• Minimum of 3 years supervisory experience required.
• In-depth knowledge of vehicle components is essential.
• Valid driver’s license is mandatory.

Responsibilities

• Oversee management of multiple locations across the district.
• Implement consistent policies and procedures.
• Drive customer experience initiatives.
• Mentor and lead a maintenance team.

Skills

Maintenance leadership

Technical training

Data analysis

Communication

Education

Associate or technical degree

BS/BA degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Position Summary

As a Penske District Service Manager (DSM), you will build a team that aligns their work with what motivates them and department goals. You will drive results through your team’s performance to ensure a high degree of effectiveness and customer experience across multiple facilities. The DSM ensures that all district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs). In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities.

This position will be located at the Penske facility located at 22 Jacks Bridge Road in Londonderry, NH.

Major Responsibilities

• Oversee the management and administration of multiple locations across the district.
• Implement and manage consistent policies and procedures.
• Conduct Location Reviews.
• Lead communication through various channels such as in-person meetings and conference calls.
• Ensure flawless execution of company processes.
• Respond to customer operational inquiries.
• Provide technical training and development planning.
• Drive customer experience initiatives.
• Control costs.
• Ensure process compliance.
• Maximize warranty recovery.
• Perform fleet review, consulting, and planning.
• Conduct root cause analysis and proactive planning.
• Maintain relationships with approved suppliers.
• Mentor, coach, and lead a maintenance team.
• Analyze data.
• Perform other projects and tasks as assigned.

Qualifications

• 5 – 10 years of maintenance and leadership experience preferred.
• Minimum of 3 years supervisory experience.
• In-depth knowledge of all vehicle components including engine, drivetrain, air brakes, cooling systems, electrical systems, accessories, suspension, and tires required.
• Associate or technical degree preferred; BS/BA a plus.
• Valid driver’s license required.
• Proficiency with computers including Microsoft Word, Excel, Outlook, and PowerPoint a plus.
• Quality program certification (Six Sigma, ISO) a plus.
• Truck Marketing Institute, OEM, and technical training courses a plus.
• Ability to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• Adherence to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to selecting and using appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history) and drug screening.

Physical Requirements

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods of time throughout their scheduled working period.
• Association must use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• Must be able to work safely at heights using applicable ladders and elevated working platforms.
• Must be able to work safely in all weather conditions.
• Must be able to see and hear in order to safely navigate the work environment.
• Must be able to regularly lift and/or move up to 50 lbs (23 kg) and occasionally lift and/or move up to 100 lbs (45 kg).

Penske is an Equal Opportunity Employer.