Maintenance Coordinator

Penske Truck Leasing; Londonderry (NH); On-site; USD 42,000 - 66,000; Full time

Job summary

Penske Truck Leasing is seeking a Maintenance Coordinator at our Londonderry, NH location. The role focuses on managing branch inventory and administrative processes to support maintenance efficiency, customer satisfaction, and profitability.

You’ll collaborate with multiple teams and use systems like PartsNet and AS400 to optimize operations. The position requires a high school diploma or equivalent, strong communication skills, 2+ years in customer service and operations, and proficiency with

Qualifications

• High school diploma or equivalent required; degree preferred.
• Strong interpersonal and relationship-building skills for cross-team collaboration.
• Clear written and verbal communication abilities are essential.
• 2+ years in customer service and operations required.
• 2+ years in service and parts department preferred.
• Proactive, agile learner with collaborative project experience.
• Advanced computer skills including Word, Excel, Outlook and PowerPoint.
• Regular, predictable attendance is essential; willingness to travel.

Responsibilities

• Oversee branch inventory productivity to support timely service and reduce loss.
• Maintain optimal inventory levels; order parts with sourcing procedures and coord with Centralized Parts Ordering.
• Receive, store, and update PartsNet; perform regular cycle counts; ensure parts availability.
• Manage new/used battery inventory and tire stock; ensure correct quantities and specs.
• Coordinate warranty items with shipping, returns and warranty-grams; assist warranty dept.
• Work with Customer Service Coordinator to schedule repairs as parts become available.
• Ensure vendor payments are processed correctly and maintain vendor accountability.
• Perform process analyses on inventory, profitability, warranty campaigns and RO reviews.

Skills

Interpersonal skills

Written and verbal communication

Customer service & operations

Service and parts experience

Agile / collaborative mindset

MS Office suite

Attendance & dependability

Willingness to travel

Education

High school diploma or equivalent

Degree preferred

Tools

ServiceNet

AS400

Job description

Position Summary:

The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.

Position Summary:

The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.

This position will be located at the Penske facility located at 22 Jacks Bridge Road in Londonderry, NH.

Major Responsibilities:

Inventory Productivity:

• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
• Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available
• Vendor support and accountability & ensuring payments are being processed correctly

Process Analytics:

• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities:

• Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
• Projects and tasks assigned by Branch Financial Manager and District Financial Manager

Qualifications:

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years+ experience in customer service and operations experience required
• 2 years working in service and parts department preferred
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Administrative

Job Function: Administrative Support

Job Family: General Administration

Address: 22 Jack's Bridge Rd.

Primary Location: US-NH-Londonderry

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2609013