District Operations Manager – Growth & Client Success

Towne Park LLC; Malden (MA); Hybrid; USD 131,400 - 197,100; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid time off

Paid holidays

Floating holidays

Job summary

Towne Park LLC is seeking a District Manager to oversee a Towne Park district, drive financial and client satisfaction, and align operations with corporate initiatives. You will work closely with senior leadership to execute strategic programs and manage district-wide performance.

The role requires leadership of Account Managers, staffing planning, and collaboration with Sales on business development, while ensuring compliance with policies and standards across sites.

Qualifications

• Bachelor’s degree from a four‑year college or university.
• Minimum of seven years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of general business practices including accounting, human resources, and client relations.
• Ability to plan, set priorities, and manage multiple complex projects under pressure.
• Proficiency in MS Office and various technology applications.
• Strong written and verbal communication skills.
• Ability to represent the company effectively in diverse settings.

Responsibilities

• Oversees district performance for financial metrics, guest satisfaction, and client satisfaction.
• Directs Account Managers and district support to meet objectives.
• Drives staffing and scheduling, forecasting, and reporting to corporate.
• Collaborates with Sales to pursue business development opportunities.
• Manages recruitment initiatives and talent development within the district.
• Conducts regular district staff meetings and ensures policy compliance.
• Partners with Talent Operations to analyze labor trends.

Skills

MS Office

Communication

Project management

Business acumen

HR knowledge

Client relations

Policy interpretation

Education

Bachelor's degree

Job description

Towne Park LLC is seeking a District Manager to oversee a Towne Park district, drive financial and client satisfaction, and align operations with corporate initiatives. You will work closely with senior leadership to execute strategic programs and manage district-wide performance.

The role requires leadership of Account Managers, staffing planning, and collaboration with Sales on business development, while ensuring compliance with policies and standards across sites.