District Operations Manager- Carrollton, TX
Compass Group, North America
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Benefits offered by this job
Job summary
The District Operations Manager at Compass Group, North America, leads operational excellence across Canteen’s Refreshment Services. You will partner with District Managers, supervise route drivers and field teams, and drive improvements in service levels, efficiency, and cost control.
You’ll analyze daily to monthly performance data, forecast demand, manage inventories, and support recruiting, onboarding, and development of a high-performing team.
Qualifications
- Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field preferred.
- Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
- Previous leadership or supervisory experience strongly preferred.
- Strong analytical skills to interpret operational and financial data.
- Experience using performance metrics to drive business results.
- Excellent communication, presentation, and relationship-building skills.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
- Ability to lead teams, manage multiple priorities, and adapt to changing business needs.
Responsibilities
- Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
- Act as the primary operational resource for route drivers and field teams, resolving day-to-day issues and removing barriers to execution.
- Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
- Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
- Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
- Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
- Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
- Support district forecasting, inventory management, and labor optimization initiatives.
- Provide coaching, training, and direction to route drivers and field associates.
- Reinforce company standards related to safety, customer service, product quality, and operational execution.
- Support recruiting, onboarding, and development efforts to build a high-performing team.
- Foster a culture of accountability, engagement, and continuous improvement.
- Ensure consistent delivery of exceptional customer service across all accounts.
- Address customer concerns and operational escalations promptly and professionally.
- Partner with sales and operations teams to support customer retention and growth initiatives.
- Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
- Support special projects, operational initiatives, and business improvement efforts.
- Assist with route coverage when necessary to ensure uninterrupted service to customers.
- Maintain compliance with all company policies, safety standards, and regulatory requirements.
Skills
Education
Tools
Job description
Canteen
- Pay Range: 75,000.00- 80,000.00 *Internal Employee Referral Bonus Available
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
The District Operations Manager supports district leadership in driving operational excellence across Canteen's Refreshment Services business. This role serves as a key operational partner responsible for administrative operations, systems management, reporting, process improvement, and business support functions. The District Operations Manager collaborates with District Managers and cross-functional teams to improve operational efficiency, ensure data accuracy, support strategic initiatives, and drive execution of district objectives.
- Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
- Act as the primary operational resource for route drivers and field teams, resolving day-to-day issues and removing barriers to execution.
- Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
- Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
- Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
- Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
- Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
- Support district forecasting, inventory management, and labor optimization initiatives.
- Provide coaching, training, and direction to route drivers and field associates.
- Reinforce company standards related to safety, customer service, product quality, and operational execution.
- Support recruiting, onboarding, and development efforts to build a high-performing team.
- Foster a culture of accountability, engagement, and continuous improvement.
- Ensure consistent delivery of exceptional customer service across all accounts.
- Address customer concerns and operational escalations promptly and professionally.
- Partner with sales and operations teams to support customer retention and growth initiatives.
- Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
- Support special projects, operational initiatives, and business improvement efforts.
- Assist with route coverage when necessary to ensure uninterrupted service to customers.
- Maintain compliance with all company policies, safety standards, and regulatory requirements.
- Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field preferred.
- Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
- Previous leadership or supervisory experience strongly preferred.
- Strong analytical skills with the ability to interpret operational and financial data.
- Experience using performance metrics to drive business results.
- Excellent communication, presentation, and relationship-building skills.
- Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
- Ability to lead teams, manage multiple priorities, and adapt to changing business needs.
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits
- including Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Canteen maintains a drug-free workplace.
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